TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
7320<br />
7321<br />
7322<br />
7323<br />
7324<br />
7325<br />
7326<br />
7327<br />
7328<br />
7329<br />
7330<br />
7331<br />
7332<br />
7333<br />
7334<br />
7335<br />
7336<br />
7337<br />
7338<br />
7339<br />
7340<br />
7341<br />
7342<br />
7343<br />
7344<br />
7345<br />
7346<br />
7347<br />
7348<br />
7349<br />
7350<br />
7351<br />
7352<br />
7353<br />
7354<br />
7355<br />
7356<br />
7357<br />
7358<br />
7359<br />
7360<br />
7361<br />
7362<br />
COUNTY, in its sole discretion, may change at any time any transactional<br />
sample or methodology employed for determining CONTRACTOR’s<br />
compliance with any performance requirement.<br />
1. Daily Peak Usage Hours Availability: The LRS shall be available for<br />
all online functions for all Users ninety percent (90%) <strong>of</strong> the time<br />
during Peak Usage Hours each day. The percentage <strong>of</strong> availability<br />
shall be determined in accordance with the following formula:<br />
Availability % = 100 X ((A – B) / A); A = the measurement period<br />
which is Peak Usage Hours for a day expressed in minutes; B = the<br />
number <strong>of</strong> the minutes in the measurement period that the LRS is not<br />
available.<br />
2. Monthly Prime Business Hours Availability: The LRS shall be<br />
available for all online functions for all Users ninety-nine percent<br />
(99%) <strong>of</strong> the time during Prime Business Hours each calendar month.<br />
The percentage <strong>of</strong> availability shall be determined in accordance with<br />
the following formula: Availability % = 100 X ((A – B) / A); A = the<br />
measurement period which is Prime Business Hours for each day in<br />
the calendar month expressed in minutes; B = the number <strong>of</strong> the<br />
minutes in the measurement period that the LRS is not available.<br />
3. Daily Peak Usage Hours ED/BC Response Time: The LRS shall have<br />
a response time for ninety-five percent (95%) <strong>of</strong> ED/BC transactions<br />
<strong>of</strong> three (3) seconds or less during Peak Usage Hours each day. The<br />
response time shall be determined by transactional sample<br />
methodology. Each ED/BC transaction shall be up to four (4) months<br />
<strong>of</strong> eligibility calculations, and each additional four (4) months (or less<br />
than four (4) months for the final transaction) <strong>of</strong> eligibility calculations<br />
shall be a separate ED/BC transaction. The Transaction Response<br />
Time percentage shall be determined in accordance with the following<br />
formula: Transaction Response Time % = 100 X ((A – B) / A); A =<br />
the number <strong>of</strong> transactions in the Transaction Sample; B = the number<br />
<strong>of</strong> transactions in the Transaction Sample that exceeded three (3)<br />
seconds (e.g., an eleven (11) month ED/BC eligibility calculation<br />
would count as three (3) ED/BC transactions).<br />
4. Daily Peak Usage Hours Screen to Screen Navigation Response Time:<br />
The LRS shall have a response time for ninety-five percent (95%) <strong>of</strong><br />
screen to screen navigation transactions <strong>of</strong> two (2) seconds or less<br />
during Peak Usage Hours each day. The response time shall be<br />
determined by transactional sample methodology. The Transaction<br />
Response Time percentage shall be determined in accordance with the<br />
following formula: Transaction Response Time % = 100 X ((A – B) /<br />
LRS RFP - Attachment B (SOR) Page 208 November 30, 2007
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