TABLE OF CONTENTS - Department of Public Social Services

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Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 19. The LRS shall allow an applicant to withdraw his application or continue with the intake process at any point in the process. 20. The LRS shall allow COUNTY-specified Users to bypass the prescreening process. 21. The LRS shall support application registration and evaluation, as specified by COUNTY, for a. Traffic in the traditional office setting; b. Outreach User contacts in both fixed and non-fixed locations; c. Non-DPSS COUNTY Users; d. Non-COUNTY agencies; and e. General public e-Government applications. 2.5 DATA COLLECTION: Data collection has two primary functions. The first is to allow COUNTYspecified Users to collect information and enter the LRS Data necessary to establish a case. The second is to allow COUNTY-specified Users to modify and/or add LRS Data that may impact the ongoing eligibility of individuals on a case or the case as a whole. The purpose of the intake process is to collect and verify information from applicants in order to determine their eligibility for public assistance programs. This can be accomplished through interactive interviews, mail-in requests, telephone interviews, and outreach efforts. The LRS shall record all information required for the intake process. The case maintenance process provides for the maintenance of individuals and cases that have been approved and ensures that each individual's LRS Data and case record reflects current information. It is the ongoing activity of updating case-specific information, as required by applicable federal, State, and local laws, rules, regulations, ordinances, guidelines, directives, policies, and procedures. Information used in the case maintenance process is derived from several sources, including person-to-person contacts and telephone calls with participants, home visits, LRS Data received through interfaces, periodic reports, Redeterminations, Recertifications, Annual Agreements, and referrals. The LRS shall additionally LRS RFP - Attachment B (SOR) Page 28 November 30, 2007
Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 support e-Government type changes, advocacy partners, and participant selfreporting via Internet and LAnet/EN sources. The online LRS Data collection methodology for maintaining a case shall be similar to that developed for the intake process. 2.5.1 Intake. 1. The LRS shall bring forward all LRS Data collected in the application evaluation pre-screening process to the intake process, in order to be reviewed and validated by COUNTY-specified Users. 2. The LRS shall allow COUNTY-specified Users to modify and/or add any LRS Data that was previously entered in the application evaluation process. 3. The LRS shall require the collection of raw data during each applicant interactive session, and shall evaluate LRS Data for the following: a. Non-financial; b. Resources; c. Income; d. Emergency processing; and e. End-of-session processing. 4. The LRS shall, at any time requested by COUNTY-specified Users, display a listing of the LRS Data that the LRS has determined is required for the case, including which LRS Data has been completed, is partially completed, and is not completed. 5. The LRS shall provide COUNTY-specified Users with an easy method to access and complete any LRS Data that is partially or not completed. 6. The LRS shall evaluate the intake LRS Data in order to determine if any conflicting information exists and alert COUNTY-specified Users for clarification. 7. The LRS shall locally print a Statement of Facts, reflecting all information collected during the intake process, for the applicant to sign. 8. The LRS shall locally print all other forms, notices, and Notices of Action (NOAs), including those requiring the applicant’s signature, during the intake process. 9. The LRS shall allow COUNTY-specified Users to deny an application at any point in the intake process when the applicant decides he would LRS RFP - Attachment B (SOR) Page 29 November 30, 2007
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TABLE OF CONTENTS - Department of Public Social Services

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