Please note - Swinburne University of Technology

2
objectives through the application of information technology
and services.
z
L The group is customer focused and provides a range of
-
direct customer services as well as supporting the underlying
computing and communications infrastructure. The
organisation of the Computer Services and lnformation
g, Technology group reflects the balance between core
2 specialisation and the need to provide customer oriented
services.
Access to the systems and network services provided by CSlT
is available on application to the group via the Help Desk.
While supporting general access to the University's networks
and computing resources priority is given to research and
undergraduate students where such access is a mandatory
requirement of their course of study. A Netnnork Access and
Code of Practice document explains the services provided to
users and the conditions governing their use. This document
can be obtained from the CSlT via the Help Desk.
Facilities
The facilities group is responsible for the management of
the Computer Access Laboratories in the West Wing and in
the Engineering Building (EN402). Over 100 PC's are
provided in the West Wing laboratory and are available to all
University students and staff. Connected to the University's
local area network a range of software packages are
available through the West Wing file servers and remote
departmental file servers.
A smaller laboratory located in the Engineering Building,
EN402, provides a laboratory which is specifically provided
for supervised teaching applications and must be
pre-booked.
Opening hours
Opening hours during teaching periods are:
West Wing (see map)
Monday-Friday: 8.00am-11.00pm.
Saturday: 9.00am-5.00pm.
Sunday: 9.00am-5.00pm.
EN402
Bookings: Ken Tan. Telephone: 819 8517.
E-mail: Ken@stan.xx swin.oz.au.
Customer Liaison
Customer liaison provides the all important interface
between the computer service provider and consumer. The
customer liaison group is responsible for the definition and
provision of new services and the effective maintenance of
existing services. With respect to existing services the
customer liaison group is responsible for the operation of
the Help Desk which provides a centralised contact point for
customer queries, fault reporting and new services.
Also attached to the customer liaison group is responsibility
for technical publications and training services for the range
of products supported by Computer Services and lnformation
Technology.
Help desk
Telephone: 81 9 5222
E-mail: help@swin.edu.au
PC support
The Computer Services and lnformation Technology group
manages a central PC support service. This service provides
first level hardware maintenance and software support to the
Higher Education, TAFE and Corporate divisions. In addition
to maintenance services, the PC Support group is able to
provide advice on the selection of PC hardware and
software, and assist in the installation and configuration of
recommended computing and peripheral equipment. The
group is also responsible for providing access to the
University's local area network and the centrally managed
network file servers.
PC support
Telephone: 81 9 5222
E-mail: help@swin,edu.au
Mainframe and mid-range support
While the University has had a long history of managing
large centrally controlled mainframe computing equipment,
the decommissioning of the IBM 3090 in 1994 will see the
passing of this era. The industry and technological trend
towards down sizing has been reflected in the move to midrange
UNIX systems. The Computer Services and lnformation
Technology group supports two UNIX based Encore
Multimax systems. One of these systems is dedicated to
providing the electronic cataloguing and borrowing system
(DYNIX) for the Central Library, the other is a teaching
machine which supports undergraduate programs in UNIX,
languages such as Pascal and C, and applications such as
ORACLE.
The group is also responsible for the University's
Management lnformation System This involves the
management of the applications which support student
records, finance, human resources and physical resources.
Implemented on an IBM AS1400 access to these systems is
provided to all teaching departments and corporate divisions.
Networks and communications
One of the major responsibilities of CSlT is the management
of the University's local and wide area networks which
support data, voice and video services. The wide area
network consists of a high capacity microwave link between
the Hawthorn and the Prahran campuses of the University.
The Mooroolbark Campus is linked to Hawthorn via
Telecom's Integrated Digital Services Network.
These wide area links provide seamless integration of the
local area networks at each of these sights allowing access
to University wide resources such as the MIS, the library online
system, electronic mail and access to distributed
departmental file servers. Access to the Australian Academic
and Research Network (AARNet) and the extensive services
available through this and the wider international INTERNET
are available at all campuses via the WAN.
Local area networks at each of the three campuses are
based upon the IEEE 802.3 network standard operating over
fibre optic backbones and unshielded twisted pair cable to
the workstation interface. The LANs at each of the three
campuses connect almost 1000 personal computers and
provide access to a range of Novell and Banyan file servers
which support a wide range of DOS applications. Access to
other computing resources is available through the campus
LANs using the industry standard suite of communication
protocols TCPIlFl
English Language for Migrants
Migrant Education Coordinator
L. Cutting (Prahran), 522 6957
V. Reddaway (Hawthorn), 81 9 8853
Swinburne offers a variety of courses and support programs
for migrants, for whom English is their second language,
who are:
preparing to enrol in Swinburne or other post-secondary
courses
currently enrolled in Swinburne courses