Resolutions - Jersey City

Serv Leyels
Page 4 óf 6
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Option.
Provides IPS Support.only and is used in conjunction with an Uptime Advance Replacement Delivery
SU4 . SU04 24x7x2
Provides IPS SuPPOrt and guaranted delivery of hardwa'e replacement part,
24 hours a day, seven days perweek, within two.
tiourresponse time. Includes onsite field engineer to ,instll
advance replacemert part ifpurchased.. .
SU3 sum 24x7x4
Provides IPS Support and guaranteed delivery of hardware replaçement part, 24 hours a daYi seven daysp.er weeki within fourhour
response time.. Includes onste fj.eld engineer to instll advance replacement partifpurchased.
SU2 . SU02 8x5x4
Provides IPS Support and guaranteed delivery ofhardware replacementpìrti from 9 a.m. 105 p.m., Monday. through Friday,
wihin four-hour res~onse time. ¡ndudes onsite field engineer tp instll advance replâcemenl part if pur:hased.
ProvideS IPs suppOrt and guararteed delivery .of hardware replacement part the next business day; prC7ide'(tIat the request is
reCeived before 3 p,m. locaftil'e,.Inc:udeS onsite field engineer to i~sta" advari,ce répla¿ement part if purchased.
Intrusion Prevention
System (IPS) Support Options
ESW
Cisco Unified Communications Esential Operate 5ervice.softare application support. Upgtaes are available with the additional
purchase. of Unified CommunicationsSofbare Subscriptbns (UCS) .
. SAU
Maor application upgrade relea~es - refersti a release of
and/or or functonalit enhancements. - ' .
softare that. provides major architectural changes or major feature
to an incremerital.release of softare that provides maintenance fixes.
Minor apPlicatlon-relases.- refers to an. incrementa! release .of softare that provides maìnteriiince fixei änd usually.provides
additional softare features. A maintenance r!llease refers
Softare Support
S2P C2P 24x7x2
Guaiateed deliver of hardware replacemeit part, 24 hours a day, seven da\l per week, within tWo-hour response time.
Includes onsite field engineetoinstall advance replacement parts if purchased.. .
SNTP C4P . 24x7x4
Indudes onsite .field engineer to instailadvani: replacement part if purchaSê. . .
Guaranteed delivery of hardware replacement part, 24 hours a day, seven
days per week, within four.hourresponse time.
SNTE C4S 8x5x4
time. In:ludes. onsite fild enginer to install advance replacement part If .purchased. . . .
parts, from .9 a.m. to 5 p.m.; Monday through Friday, within four-hour resonse
Guaranteed delivery of hardWare replacemeit,
-'Guaranteed deliiiér or hardware replacem51t part the.next business day,provided.that thereques is receivedberore:3 p.m,
locl time. Illclude~ onsite field engineer to Install advance. replacement part if purchased. '
AdvanceReplacement Delivery Options
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