Maestro Global Rules (PDF) - MasterCard

Issuing
6.14 Fraud Reporting
6.13.1 Limitation of Liability of Cardholders for Unauthorized
Use
6.14 Fraud Reporting
A Regional Rule on this topic appears in Chapter 17, “Europe Region Rules.”
“Fraud” is defined as being the reportable occurrence of a fraudulent >>
Transaction performed using a Card regardless whether there was successful
complete or partial recovery of the funds represented by such Transaction.
6.14.1 Reporting
An Issuer must use the System to Avoid Fraud Effectively (SAFE) to report
monthly to the Corporation all fraudulent Transactions on Cards. For SAFE
reporting procedures, refer to the SAFE Products User Guide.
NOTE
Additional regional Rules on this topic appear in Chapter 17, “Europe Region,”
of this rulebook.
6.14.2 Completeness
An Issuer must report all fraudulent Transactions individually and all fraud
types experienced by providing a fraud type code in the SAFE record for each
fraudulent Transaction. For a listing and descriptions of fraud type codes, refer
to Appendix A of the SAFE Products User Guide.
An Issuer with no reportable occurrences of fraudulent Transactions within the
reporting month must submit a negative report.
6.14.3 Timeliness per Calendar Quarter
Fraudulent Transactions must be reported at least once per month. Eighty >>
percent (80%) of all fraudulent Transactions must be reported to SAFE within
sixty (60) days from the date of the Transaction or thirty (30) days from the
Cardholder notification date. An Issuer that fails to meet the eighty percent
(80%) performance standard will be subject to noncompliance assessments
as set out below.
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6-22 9 November 2012 • Maestro Global Rules