Maestro Global Rules (PDF) - MasterCard

Chapter 17 Europe Region
This chapter contains Rule variations and additional Rules for the Europe Region.
Overview ..................................................................................................................................... 17-1
Definitions ................................................................................................................................... 17-1
1.1 Types of Customers ............................................................................................................... 17-3
1.7 Termination of License........................................................................................................... 17-4
2.2 License Application................................................................................................................ 17-4
2.2.1 Single European Payment Area License ........................................................................ 17-4
2.3 Area of Use ............................................................................................................................ 17-5
2.3.1 Transaction Location ..................................................................................................... 17-5
2.3.1.1 Face-to-Face Transactions (including Cardholder Activated Terminals) ............... 17-5
2.3.1.3 Remote Transactions (for example, Electronic Commerce).................................. 17-5
2.3.3 Central Acquiring .......................................................................................................... 17-5
2.3.3.1 Central Acquiring Registration.............................................................................. 17-6
2.3.3.2 Central Acquirer Service Requirements ................................................................ 17-6
2.3.3.3 Intracountry Rules ................................................................................................ 17-6
2.3.3.4 Centrally Acquired Merchants............................................................................... 17-6
2.3.3.4.1 Updating of Merchant Details...................................................................... 17-7
2.3.3.5 Registration Procedure ......................................................................................... 17-7
2.3.3.6 Extension of Registration...................................................................................... 17-7
2.3.3.7 Interchange Fee Requirements ............................................................................. 17-8
2.3.3.8 Settlement of Disputes.......................................................................................... 17-8
2.3.3.9 Noncompliance .................................................................................................... 17-8
3.1 Standards................................................................................................................................ 17-8
3.1.3 Rules Applicable to Intracountry Transactions .............................................................. 17-9
3.1.3.1 Order of Precedence ...........................................................................................17-10
3.1.4 Communication of Intracountry Fallback Rules ...........................................................17-10
3.3 Choice of Laws......................................................................................................................17-10
3.4 Examination and Audits ........................................................................................................17-11
3.4.1 Operational Audits .......................................................................................................17-11
3.4.2 Financial Audits............................................................................................................17-11
3.4.3 Customer’s Duty to Provide Information......................................................................17-11
3.6 Non-discrimination................................................................................................................17-11
3.6.2 Terminal Transactions ..................................................................................................17-11
3.7 Provision and Use of Information.........................................................................................17-12
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Maestro Global Rules • 9 November 2012 17-i