Maestro Global Rules (PDF) - MasterCard

Europe Region
9.9 Performance Standards
9.8.11 CVC 2 Mismatches—Intracountry Transactions in UK,
Ireland, and France Only
If an Issuer receives CVC 2 data in an authorization request and it is invalid,
(for example, the CVC 2 Field is not blank and the data does not match the data
held on the Issuer’s records), the authorization request must be declined.
If an authorization request is approved when the CVC 2 data submitted is
invalid, the Issuer cannot charge the Transaction back if it is subsequently
found to be fraudulent.
9.9 Performance Standards
9.9.1 Issuer Standards
The following Rule replaces Chapter 9, “Processing Requirements,” Rules 9.9.1.1
and 9.9.1.2, in part 1 of this rulebook:
9.9.1.1 Issuer Failure Rate (Substandard Performance)
An Issuer failure rate that exceeds one percent (1%) for POS or ATM
Transactions for two months in any 6 month period is substandard performance.
The Issuer failure rate will not apply to a Processor until:
1. After the fourth calendar month of operation; or
2. Upon processing five thousand (5,000) Transactions in a calendar month;
whichever occurs first.
Issuers that have been designated as having substandard performance may be
subject to noncompliance assessments and will be mandated to implement the
Stand-In Processing Service. Chip Issuers mandated to implement the Stand-In
Processing Service will also be required to register for M/Chip Cryptogram
Validation in Stand-In.
9.13 Ceiling Limit Guidelines (Maestro PayPass POS
Transactions)
In addition to Chapter 9, “Processing Requirements,” Rule 9.13 in part 1 of
this rulebook, the following applies:
If a Transaction exceeds the applicable ceiling limit, PIN must be used as the >>
CVM.
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Maestro Global Rules • 9 November 2012 17-71