Maestro Global Rules (PDF) - MasterCard

Chapter 14 Service Providers
This chapter contains Rules that apply to Customers that use Service Providers to perform
Program Service.
14.1 Service Provider Categories.................................................................................................. 14-1
14.1.1 Independent Sales Organization.................................................................................. 14-3
14.1.2 Third Party Processor .................................................................................................. 14-3
14.1.2.1 Type I ................................................................................................................. 14-3
14.1.2.2 Type II................................................................................................................ 14-3
14.1.3 Data Storage Entity...................................................................................................... 14-3
14.1.4 Service Provider Registration Facilitator ...................................................................... 14-3
14.2 Determination of Program Service ....................................................................................... 14-4
14.3 General Obligations ............................................................................................................. 14-4
14.3.1 Program Responsibility and Control............................................................................ 14-4
14.3.2 Notification to and Registration by the Corporation.................................................... 14-5
14.3.3 Program Service Agreement ........................................................................................ 14-5
14.3.3.1 Before Entering into a Program Service Agreement with a Service
Provider ........................................................................................................................... 14-6
14.3.4 Disclosure of Standards............................................................................................... 14-7
14.3.5 Customer Point of Contact .......................................................................................... 14-7
14.3.6 Affiliate ....................................................................................................................... 14-7
14.3.7 Use of the Marks ......................................................................................................... 14-8
14.3.8 Service Provider Identification on a Card.................................................................... 14-8
14.3.9 Program Materials........................................................................................................ 14-8
14.3.10 Fees ........................................................................................................................... 14-9
14.3.11 Settlement Account.................................................................................................... 14-9
14.3.12 Transfer of Rights Prohibited ..................................................................................... 14-9
14.3.13 Use of Systems and Confidential Information ..........................................................14-10
14.3.14 Indemnification.........................................................................................................14-10
14.3.15 No Endorsement of the Corporation ........................................................................14-11
14.3.16 Audits .......................................................................................................................14-11
14.3.17 Settlement Failure Obligation ...................................................................................14-11
14.3.18 Data Security ............................................................................................................14-11
14.4 Acquiring Programs.............................................................................................................14-11
14.4.1 Merchant Agreement ..................................................................................................14-12
14.4.2 Collection of Funds ....................................................................................................14-12
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Maestro Global Rules • 9 November 2012 14-i