Maestro Global Rules (PDF) - MasterCard

Canada Region
7.23 ATM Access Fees
The minimum requirements for Terminal signage (physical characteristics) are
as follows:
1. the signage must bear the heading “Fee Notice”;
2. the size of the Terminal signage must be a minimum of four (4) inches in
height by four (4) inches in width;
3. the text must be clearly visible to all. It is recommended that the text be a
minimum of fourteen (14) point type;
4. the heading must be clearly visible to all. It is recommended that the text
be a minimum of eighteen (18) point type.
A model for Terminal signage regarding ATM Access Fee application is
contained in Appendix D, “Signage, Screen, and Receipt Text Displays,” in
part 2 of this rulebook.
7.23.1.5.2 Additional Requirements for Terminal Screen Display
An Acquirer that plans to add an ATM Access Fee to a Transaction must
present a screen display message that is clearly visible to Cardholders on all
Terminals at which ATM Access Fees apply. If the Cardholder is given the
option of choosing a preferred language in which to conduct the Transaction,
the screen display message concerning ATM Access Fees must be presented to
the Cardholder in that chosen language.
If an Acquirer displays the Corporation-approved generic ATM Access Fee
signage, the Acquirer must include the amount of the ATM Access Fee as part
of the Terminal screen display.
A model for the Terminal screen display regarding ATM Access Fee application
is contained in Appendix D, “Signage, Screen, and Receipt Text Displays,” in
part 2 of this rulebook.
7.23.1.5.3 Additional Requirements for Transaction Records
An Acquirer that adds an ATM Access Fee to a Transaction must make available
to the Cardholder on its Terminal receipt the ATM Access Fee information
required by this Rule 7.23.1.5.3, in addition to any other information the
Acquirer elects or is required to provide.
The minimum requirements for the Terminal receipt are:
1. a statement of the amount disbursed to the Cardholder;
2. a statement of the ATM Access Fee amount with language clearly indicating
it is a fee imposed by the Acquirer;
3. a separate statement of the combined amount of the ATM Access Fee and
the disbursed amount, with language clearly indicating that this amount will
be deducted from the Cardholder’s Account.
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16-6 9 November 2012 • Maestro Global Rules