Maestro Global Rules (PDF) - MasterCard

Chapter 3 Customer Obligations
This chapter contains information about Customer obligations.
3.1 Standards.................................................................................................................................. 3-1
3.1.1 Variances ......................................................................................................................... 3-1
3.1.2 Failure to Comply with a Standard.................................................................................. 3-2
3.1.2.1 Noncompliance Categories..................................................................................... 3-2
3.1.2.1.1 Category A—Payment System Integrity ......................................................... 3-2
3.1.2.1.2 Category B—Visible to Customers................................................................. 3-2
3.1.2.1.3 Category C—Efficiency and Operational Performance .................................. 3-3
3.1.2.2 Noncompliance Assessments.................................................................................. 3-3
3.1.2.3 Certification ............................................................................................................ 3-4
3.1.2.4 Review Process....................................................................................................... 3-5
3.1.2.5 Resolution of Review Request ................................................................................ 3-5
3.1.3 Rules Applicable to Intracountry Transactions ................................................................ 3-5
3.1.4 Communication of Intracountry Fallback Rules .............................................................. 3-5
3.2 Conduct of Activity .................................................................................................................. 3-5
3.2.1 Conflict with Law ............................................................................................................ 3-5
3.2.2 Obligations of a Sponsor................................................................................................. 3-6
3.2.3 Affiliates ......................................................................................................................... 3-6
3.2.4 Compliance ..................................................................................................................... 3-6
3.3 Choice of Laws......................................................................................................................... 3-7
3.4 Examination and Audits ........................................................................................................... 3-7
3.5 Temporary Suspension of Services and Participation............................................................... 3-8
3.6 Non-discrimination................................................................................................................... 3-8
3.6.1 POS Transactions............................................................................................................. 3-8
3.6.2 Terminal Transactions ..................................................................................................... 3-8
3.7 Provision and Use of Information............................................................................................ 3-9
3.7.1 Obligation of a Customer to Provide Information........................................................... 3-9
3.7.2 Confidential Information of Customers ........................................................................... 3-9
3.7.3 Use of Corporation Information by a Customer............................................................ 3-11
3.7.4 Confidential Information of the Corporation and the Corporation’s Affiliates............... 3-11
3.8 Record Retention.................................................................................................................... 3-11
3.9 Cooperation ........................................................................................................................... 3-12
3.9.1 Fraudulent or Suspicious Transactions .......................................................................... 3-12
3.9.2 Photographs .................................................................................................................. 3-13
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Maestro Global Rules • 9 November 2012 3-i