Maestro Global Rules (PDF) - MasterCard

Asia/Pacific Region
7.24 Return Merchandise Adjustments, Credits, and Other Specific Terms of a Transaction
7.23.2.5.3 Additional Requirements for Transaction Records
An Acquirer that adds an ATM Access Fee on a Transaction must make available
to the Cardholder on its Terminal receipt the ATM Access Fee information
required by this Rule 7.23.2.5.3, in addition to any other information the
Acquirer elects or is required to provide.
The minimum requirements for the Terminal receipt are:
1. a statement of the amount disbursed to the Cardholder;
2. a statement of the ATM Access Fee amount with language clearly indicating
it is a fee imposed by the Acquirer;
3. a separate statement of the combined amount of the ATM Access Fee and
the disbursed amount, with language clearly indicating that this amount will
be deducted from the Cardholder’s Account.
A model for Terminal receipt text regarding ATM Access Fee application is
contained in Appendix D, “Signage, Screen, and Receipt Text Displays,” in
part 2 of this rulebook.
7.24 Return Merchandise Adjustments, Credits, and Other
Specific Terms of a Transaction
With proper disclosure at the time of any Transaction, a Merchant:
1. is not obliged to accept merchandise in return or exchange or to issue
refunds to Cardholders;
2. may only accept merchandise in immediate exchange for similar
merchandise of a price equal to the amount of the original Transaction;
3. may accept merchandise in return and deliver to the Cardholder a credit
slip for the value of the merchandise returned, which may be used only in
the Merchant’s place(s) of business;
4. if permitted by applicable law, may stipulate special circumstances agreed
to by the Cardholder, e.g., late delivery charges, insurance charges; or
5. may cause the Transaction to be completed in respect of Transactions
involving the delayed delivery of goods or services.
For the purposes of this section, proper disclosure is deemed to have been
definitely given at the time of the Transaction if the following or similar
wording appeared legibly on all copies of the Transaction receipt or on an
invoice issued at the time of the sale prior to the receipt being presented to the
Cardholder (lack of this wording does not necessarily mean proper disclosure
has not been given):
as related to paragraph (1)—“NO REFUND” as related to paragraph
(2)—“EXCHANGE ONLY” as related to paragraph (3)—“IN-STORE CREDIT
ONLY” as related to paragraph (4)—(ANY SPECIAL TERMS)
©1993–2012 MasterCard. Proprietary. All rights reserved.
15-10 9 November 2012 • Maestro Global Rules