Maestro Global Rules (PDF) - MasterCard

Liabilities and Indemnification
13.13 Additional Liabilities—Europe Region, Latin America and the Caribbean Region, and United States
Region Only
13.13 Additional Liabilities—Europe Region, Latin America
and the Caribbean Region, and United States Region Only
NOTE
Regional Rules on this topic appear in Chapter 17, “Europe Region,” Chapter
18, “Latin America and the Caribbean Region,” and Chapter 20, “United States
Region,” of this rulebook.
13.14 Issuer Assurance Plan
NOTE
A regional Rule on this topic appears in Chapter 18, “Latin America and the
Caribbean Region,” of this rulebook.
13.14.1 Program Participation
A Region may optionally participate in a program to indemnify their Issuers
against actual fraud loss suffered from signature-based Transactions. Funds will
be maintained in an account and administered by the Corporation.
Reimbursement for actual fraud loss may be claimed by the Region on behalf
of the Issuer provided that:
1. the Region participates in the indemnification program;
2. other than PIN verification, the Issuer seeking indemnification used the
applicable standard authorization procedures, (including verification that
funds exist on account);
3. the Issuer seeking indemnification authorized the Transactions only after
verifying that the components of the magnetic stripe data transmitted as
part of the transaction request were consistent with Corporation encoding
standards;
4. authorization was not given as a result of, or in connection with, the failure
or malfunction of any system of the Issuer seeking indemnification, or the
negligence or fraud of such Issuer or its Agents or personnel;
5. the Issuer seeking indemnification had not received notice or actual
knowledge of loss, theft, or fraudulent use of the Card used in the
Transaction, prior to authorizing the Transaction;
6. the Issuer seeking indemnification has obtained from the Cardholder a
signed declaration that neither the Cardholder, nor any person authorized
by the Cardholder, entered into the subject Transaction(s);
7. any other conditions as established by the Corporation are met.
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Maestro Global Rules • 9 November 2012 13-7