Maestro Global Rules (PDF) - MasterCard

13.13 Additional Liabilities
13.13.1 Unjust Enrichment
Europe Region
13.13 Additional Liabilities
If a Customer has been unjustly enriched, due to an error relating to the
Corporation, the amount with which it has been enriched will be deducted
from it and reimbursed to the Customer or Customers who have suffered the
corresponding loss.
13.13.2 Non-Customer Claims
If a party other than a Customer files a claim against a Customer concerning
the Customer’s Program, the Corporation must be informed thereof by the
Customer. The Corporation is entitled but not obliged to intervene in the case.
13.13.3 Force Majeure
Neither the Corporation nor the Customer is liable for noncompliance with
the Rules if the noncompliance is due to force majeure, for example: law or
regulation, an order by a public authority, telecommunications or electricity
disruption outside the control of the non-complying party, fire, water damage,
natural catastrophe, impending or actual war, revolt, civil unrest, general or
sectorial industrial action, blockade, boycott, general or sectorial lockout,
sabotage or an act of terrorism.
Additional Regional Information
Europe Geographical Region
Refer to Appendix A, “Geographical Regions,” in part 2 of this rulebook.
Technical Specifications
Refer to Appendix B, “Technical Specifications,” in part 2 of this rulebook.
Maestro Merchant Operating Guidelines (MOG)
Refer to Appendix C, “Maestro Merchant Operating Guidelines,” in part 2 of
this rulebook.
Signage, Screen, and Receipt Text Displays
Refer to Appendix D, “Signage, Screen, and Receipt Text Displays,” in part 2
of this rulebook.
©1993–2012 MasterCard. Proprietary. All rights reserved.
Maestro Global Rules • 9 November 2012 17-77