Maestro Global Rules (PDF) - MasterCard

Processing Requirements
9.9 Performance Standards
9.8.12 POS Terminal Transaction Routing—Canada Region Only
NOTE
Regional Rules on this topic appear in Chapter 16, “Canada Region,” of this
rulebook.
9.8.13 CVC 3 Verification—Latin America and the Caribbean >>
Region Only
NOTE
A regional Rule on this topic appears in Chapter 18, “Latin America and the
Caribbean Region,” of this rulebook.
9.9 Performance Standards
Issuers and Acquirers that fail to meet performance standards may be subject
to noncompliance assessments as set forth in Rule 9.9.3 below or may be
mandated to implement the Stand-In Processing Service.
9.9.1 Issuer Standards
Issuer processors must maintain connectivity to the Interchange System
twenty-four (24) hours a day, seven (7) days a week, to ensure global
acceptance.
NOTE
Additional regional Rules and Rules variations on this topic appear in Chapter
17, “Europe Region,” and Chapter 20, “United States Region,” of this rulebook.
9.9.1.1 Issuer Failure Rate (Substandard Level 1)
An Issuer failure rate that exceeds two percent (2%) for POS or ATM
Transactions for two (2) consecutive months is substandard level 1 performance.
The Issuer failure rate will not apply to a Processor until:
1. after the fourth calendar month of operation; or
2. upon processing five thousand (5,000) Transactions in a calendar month;
whichever occurs first.
Issuers that have been designated as having substandard level 1 performance
may be subject to noncompliance assessments.
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Maestro Global Rules • 9 November 2012 9-23