Maestro Global Rules (PDF) - MasterCard

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ID Message Text 4 Bitte betrag wählen. Maximal 20,000 ptas 2,000 5,000 10,000 15,000 20,000 ANDERE BETRAGE. Signage, Screen, and Receipt Text Displays D.9.2.4 Messages in German 5A Betrag in 1,000-ptas-Noten. Betrag eingeben und mit grüner Taste bestätigen. Falsche Eingabe gelbe Taste drücken. 5B Das Gerät kann den gewünschten Betrag nicht in einem Vorgang ausgeben. Bitte wählen Sie einen kleineren Betrag. 5C Bitte kleineren Betrag eingeben. Der höchste Betrag ist xxx,xxx ptas. 5D Zur Zeit nur 1,000- und 5,000-ptas-Noten. Bitte Betragswahl entsprechend dieser Stückelung. 5E Zur Zeit nur 5,000-ptas-Noten verfügbar. Bitte wählen Sie einen durch 5,000 teilbaren Betrag. 5F Zur Zeit keine Auszahlung möglich. Bitte gehen Sie zum nächsten la Caixa-Automaten. 5G Falsche Eingabe. Bitte wiederholen. 6 Bitte Quittung und Geld entgegennehmen. 7 Bitte Karte entnehmen. 8 Mehr als drei Fehleingaben. Der Geheimzahl Karte für Auszahlung ungültig. Bitte Karte entnehmen. Bitte sprechen Sie bei Ihrer Bank vor. 9A Bitte Daten schneller eingeben. 9B Vorgang abgebrochen. Bitte Quittung und Karte entnehmen. 10 Ihre Karte ist für Abhebungen an -Automaten nicht geeignet. 11A Karte verfallen. Sprechen Sie bei Ihrer Bank vor. 11B Karte noch nicht gültig. 12 Wir wurden beauftragt Ihre Karte einzuziehen. Bitte sprechen Sie mit Ihrer Bank. 13 Vorgang abgebrochen. Bitte Quittung entgegennehmen. 14A Maschinenfehler. Vorgang abgebrochen. Bitte Karte entnehmen. ©1993–2012 MasterCard. Proprietary. All rights reserved. Maestro Global Rules • 9 November 2012 D-41
Signage, Screen, and Receipt Text Displays D.9.2.5 Messages in Italian ID Message Text 14B Maschinenfehler. Vorgang abgebrochen. Bitte Quittung und Karte entnehmen. 15 Karte einbehalten. Bitte während der Geschäftszeit in dieser Geschäfsstelle vorsprechen. 16 Wir wurden beauftragt Ihre Karte zurückzugeben.Bitte sprechen Sie mit Ihrer Bank 17 Bitte warten 18A Zur Zeit keine Auszahlung. Bitte gehen Sie zum nächsten -Automaten 18B Maschine ausser Betrieb. Bitte gehen Sie zum nächsten -automaten. 18C Automat zur Zeit leider nicht betriebsbereit D.9.2.5 Messages in Italian The following table lists single line screen messages in Italian: ID Message Text 1 Carta non valida all’estero 2 Prego digitare il codice personale 3 Codice personale errato. Prego ripetere 4 Importo massimo XXXXXX CCC 5 Importo XXXXXX, cambiare se necessario 6 Prego ritirare le banconote 7 Prego ritirare la carta 8 Troppe digitazioni nel codice personale 9 Operazione annullata. Svolta lentamente 10 Carta difettosa. Prego ritirarla 11 Carta scaduta. Prego ritirarla 12 Carta trattenuta per motivi di sicurezza 13 Carta trattenuta. Operazione lenta 14 Distributore inattivo. Ritirare la carta 15 Distributore inattivo, carta trattenuta 16 Carta restituita per motivi di sicurezza ©1993–2012 MasterCard. Proprietary. All rights reserved. D-42 9 November 2012 • Maestro Global Rules
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Maestro Global Rules 9 November 201
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Summary of Changes This document re
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Table of Contents Definitions .....
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Table of Contents 3.12 Contact Info
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Table of Contents 6.2.4 Mobile Paym
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Table of Contents 7.8 Eligible POI
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Table of Contents 8.6.1 Account Pro
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Table of Contents 9.9.3 Noncomplian
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Table of Contents 14.1 Service Prov
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Table of Contents 7.23 ATM Access F
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Table of Contents 2.3 Area of Use .
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Table of Contents 7.2 Additional Ac
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Table of Contents 9.15 Clearing and
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Table of Contents 6.4 PIN and Signa
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Table of Contents 6.4 PIN and Signa
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Table of Contents 7.1.8 Card Accept
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Table of Contents D.8.1 Corresponde
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Activity(ies) The undertaking of an
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Control As used herein, Control has
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Gateway Transaction Any ATM transac
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Maestro Word Mark The Maestro Word
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Payment Transaction A Payment Trans
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Settlement Obligation A financial o
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Chapter 1 Participation This chapte
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Participation 1.2 Eligibility to be
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Participation 1.2 Eligibility to be
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Participation 1.4 Interim Participa
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Participation 1.7 Termination of Li
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Participation 1.7 Termination of Li
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Chapter 2 Licensing and Licensed Ac
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Licensing and Licensed Activities 2
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Licensing and Licensed Activities 2
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Chapter 3 Customer Obligations This
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3.1 Standards Customer Obligations
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3.1.2.1.3 Category C—Efficiency a
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3.1.2.4 Review Process Customer Obl
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3.3 Choice of Laws Customer Obligat
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3.7 Provision and Use of Informatio
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3.7.3 Use of Corporation Informatio
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3.9.2 Photographs Customer Obligati
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3.11.2 Card Count Reporting Procedu
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Customer Obligations 3.18 Expenses
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3.22 Data Protection—Europe Regio
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4.1 Right to Use the Marks Marks 4.
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4.4 Review of Solicitations 4.5 Dis
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4.7.1 Global Minimum Branding Requi
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Chapter 5 Special Issuer Programs T
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Special Issuer Programs 5.1 Special
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Special Issuer Programs 5.2 Affinit
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Special Issuer Programs 5.4 A/CB Ca
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5.6.2 Categories of Prepaid Card Pr
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Special Issuer Programs 5.6 Prepaid
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Special Issuer Programs 5.7 Chip-on
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Issuing 6.4.2 Use of the PIN.......
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Issuing 6.2 Card Standards and Spec
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Issuing 6.4 PIN and Signature Requi
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Issuing 6.5 Transmitting, Processin
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Issuing 6.8 Mobile Remote Payment T
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Issuing 6.9 Electronic Commerce 6.9
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Issuing 6.11 MasterCard MoneySend P
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Issuing 6.14 Fraud Reporting 6.13.1
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Issuing 6.19 Recurring Payments—E
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Acquiring 7.2 Additional Acquirer O
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Acquiring 7.18.2.2 Disposition of C
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Acquiring 7.1 Acquirer Obligations
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Acquiring 7.5 Acquiring Payment Tra
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Acquiring 7.6 Acquiring MoneySend P
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Acquiring 7.7 Acquiring Mobile Remo
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Acquiring 7.9 POS Terminal and Term
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Acquiring 7.9 POS Terminal and Term
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Acquiring 7.11 Additional Requireme
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Acquiring 7.12 Additional Requireme
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Acquiring 7.14 POI Terminal Transac
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Acquiring 7.15 Requirements for Tra
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Acquiring 7.16 POS Terminal and Ter
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Acquiring 7.17 Connection to the In
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Acquiring 7.18 Card Capture NOTE 7.
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Acquiring 7.20 Merchandise Transact
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Acquiring 7.23 ATM Access Fees 7.23
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Acquiring 7.23 ATM Access Fees 1. t
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Acquiring Compliance Zones Rule Num
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Security 8.10.4 Acquirer Compliance
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Security 8.3 Customer Compliance wi
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Security 8.5 PIN Entry Device Issue
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Security 8.6 POS Terminal Communica
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Security 8.9 Account Data Compromis
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Security 8.10 Site Data Protection
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Security 8.11 Algorithms 8.11 Algor
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Chapter 9 Processing Requirements T
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Processing Requirements 9.12 Floor
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Processing Requirements 9.2 POS Tra
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Processing Requirements 9.3 Termina
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Processing Requirements 9.4 Special
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Processing Requirements 9.4 Special
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Processing Requirements 9.5 Process
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Processing Requirements 9.7 Process
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Processing Requirements 9.8 Authori
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Processing Requirements 9.8 Authori
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Processing Requirements 9.9 Perform
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Processing Requirements 9.12 Floor
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Processing Requirements 9.13 Ceilin
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Processing Requirements 9.15 Cleari
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10.1 Definitions 10.2 Settlement Se
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Settlement and Reconciliation 10.4
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Settlement and Reconciliation 10.7
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10.8.2 Intraregional Fees Settlemen
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The Customer must: Settlement and R
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Content Relocated to Chargeback Gui
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Content Relocated to Chargeback Gui
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Liabilities and Indemnification 13.
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13.6 Proprietary Card Mark Liabilit
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Chapter 14 Service Providers This c
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14.1 Service Provider Categories Se
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14.1.1 Independent Sales Organizati
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Service Providers 14.3 General Obli
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Service Providers 14.3 General Obli
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14.3.10 Fees Service Providers 14.3
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14.3.15 No Endorsement of the Corpo
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14.4.3 Access to Documentation Serv
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Service Providers 14.6 Service Prov
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Service Providers 14.8 Confidential
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Chapter 15 Asia/Pacific Region This
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Overview Definitions Asia/Pacific R
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1.7 Termination of License Asia/Pac
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6.13 Issuer Responsibilities to Car
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Asia/Pacific Region 7.18 Card Captu
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Asia/Pacific Region 7.23 ATM Access
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Asia/Pacific Region 9.2 POS Transac
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Technical Specifications Compliance
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Canada Region 9.3.1 Issuer Requirem
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Canada Region 6.17 Additional Rules
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Canada Region 7.17 Connection to th
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Canada Region 7.23 ATM Access Fees
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Canada Region 9.8 Authorizations 9.
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Canada Region Section 16a—Canada
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Canada Region 7.1 Acquirer Obligati
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Chapter 17 Europe Region This chapt
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Europe Region 6.4.2.1 Chip Cards...
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Europe Region 8.4 PIN and Key Manag
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Europe Region Technical Specificati
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Overview Definitions Europe Region
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Europe Region 1.1 Types of Customer
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2.3 Area of Use Europe Region 2.3 A
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Europe Region 2.3 Area of Use In al
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The intra-European Maestro Rules, i
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3.4 Examination and Audits The foll
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3.22 Data Protection Europe Region
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Europe Region 4.2 Protection and Re
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Europe Region 5.1 Special Issuer Pr
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6.1 Eligibility Europe Region 6.1 E
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6.2.2 Embossing and Engraving Stand
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6.9 Electronic Commerce Europe Regi
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Croatia Malta Turkey Cyprus Moldova
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6.14 Fraud Reporting Europe Region
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Europe Region 6.19 Recurring Paymen
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7.1.5 Acquiring Transactions Europe
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Europe Region 7.3 Additional Acquir
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7.9.2 Manual Key-entry of PAN Europ
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Europe Region 7.12 Additional Requi
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Europe Region 7.13 Additional Requi
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Europe Region 7.15 Requirements for
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7.15.6 PAN Truncation Requirements
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7.23.1.1 Transaction Field Specific
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Europe Region 7.27 Identification o
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Europe Region 8.13 Signature-based
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Bosnia and Herzegovina Kosovo Slova
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Europe Region 9.2 POS Transaction T
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9.2.2.2 Optional Online POS Transac
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Europe Region 9.2 POS Transaction T
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9.3.2 Acquirer Requirements Europe
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Europe Region 9.4 Special Transacti
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9.4.7.4 CVC 2/AVS Checks Europe Reg
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Country Code Country Country Code C
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9.8.7 Authorization Response Time 9
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Europe Region 9.9 Performance Stand
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10.2.2 Assessment for Late Settleme
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Europe Region 10.11 Customer Insolv
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13.13 Additional Liabilities 13.13.
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Europe Region Compliance Zones Rule
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Definitions Europe Region Definitio
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7.9 POS Terminal and Terminal Requi
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9.4 Special Transaction Types Europ
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9.4.9 Internet Stored Value Wallets
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Europe Region 3.6 Non-discriminatio
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Europe Region 6.4 PIN and Signature
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Chapter 18 Latin America and the Ca
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Overview Definitions Latin America
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4.5 Display on Cards Latin America
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6.4.2 Use of the PIN Latin America
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Latin America and the Caribbean Reg
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9.2.2 Acquirer Online POS Transacti
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Chapter 19 South Asia/Middle East/A
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South Asia/Middle East/Africa Regio
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South Asia/Middle East/Africa Regio
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Chapter 20 United States Region Thi
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United States Region 7.25.7 Deposit
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United States Region 3.15 Integrity
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United States Region 6.2 Card Stand
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United States Region 6.10 Selective
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United States Region 6.17 Additiona
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United States Region 7.4 Acquiring
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United States Region 7.4 Acquiring
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United States Region 7.10 Hybrid PO
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United States Region 7.17 Connectio
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United States Region 7.23 ATM Acces
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United States Region 7.25 Shared De
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United States Region 7.25 Shared De
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United States Region 9.2 POS Transa
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United States Region 9.2 POS Transa
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United States Region 9.8 Authorizat
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United States Region 10.2 Settlemen
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United States Region Compliance Zon
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Overview Maestro PayPass Overview S
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7.1 Acquirer Obligations and Activi
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7.15 Requirements for Transaction R
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A.1 Asia/Pacific Region Geographica
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• Cyprus • Czech Republic • D
Page 501 and 502: • Estonia • Finland • France
Page 503 and 504: • Puerto Rico • St. Kitts-Nevis
Page 505 and 506: • Qatar • Reunion • Rwanda
Page 507 and 508: Maestro Merchant Operating Guidelin
Page 509 and 510: Maestro Merchant Operating Guidelin
Page 511 and 512: Signage, Screen, and Receipt Text D
Page 551: Signage, Screen, and Receipt Text D
Page 559 and 560: Glossary Glossary Glossary This sec
Page 561 and 562: usiness day Glossary Glossary A “
Page 563 and 564: data encryption standard (DES) Glos
Page 565 and 566: global bank holding company Glossar
Page 567 and 568: offline Glossary Glossary An operat
Page 569 and 570: PIN verification Glossary Glossary
Page 571 and 572: scrip Glossary Glossary A printed r
Page 573 and 574: terminal response time Glossary Glo
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