Maestro Global Rules (PDF) - MasterCard

Processing Requirements
9.8 Authorizations
Refer to the applicable technical specifications for further information about
authorization response times.
NOTE
Regional Rule variations on this topic appear in Chapter 20, “United States
Region,” of this rulebook.
9.8.8 MasterCard MoneySend Payment Transaction
Authorizations
MasterCard MoneySend Payment Transaction authorizations must be either
approved or declined for the full Transaction amount. No partial approvals
will be permitted.
An authorized MasterCard MoneySend Payment Transaction is irrevocable and
should not be charged back. The Issuer may file a compliance case under
limited circumstances. Refer to Chapter 12, Arbitration and Compliance, for
additional information regarding a MasterCard MoneySend Payment Transaction
compliance case.
The Acquirer may only reverse a MasterCard MoneySend Payment Transaction
for reason of a documented clerical error. Any requests by the Acquirer to
correct a clerical error will be approved or rejected at the discretion of the
Issuer. The clerical error must be reversed within one (1) calendar day of the
date that the MasterCard MoneySend Payment Transaction was authorized.
Reversible clerical errors include, by way of example and not limitation, the
erroneous capture of Transaction data, a duplicate Transaction, or an error
caused by the transposition of data.
9.8.9 Offline Chip Authorizations—Europe Region Only
NOTE
Regional Rules on this topic appear in Chapter 17, “Europe Region,” of this
rulebook.
9.8.10 Address Verification Service—Intracountry Transactions
in UK Only
NOTE
Regional Rules on this topic appear in Chapter 17, “Europe Region,” of this
rulebook.
9.8.11 CVC 2 Mismatches—Europe Region Only
NOTE
Regional Rules on this topic appear in Chapter 17, “Europe Region,” of this
rulebook.
©1993–2012 MasterCard. Proprietary. All rights reserved.
9-22 9 November 2012 • Maestro Global Rules