Maestro Global Rules (PDF) - MasterCard

3.1.2.4 Review Process
Customer Obligations
3.2 Conduct of Activity
A Customer may request that the Secretary of this Corporation review an
assessment imposed by the Corporation for noncompliance with a Standard.
Such a request must be submitted in writing and signed by the Customer’s
principal contact. The request must be postmarked no later than 30 calendar
days after the date of the disputed assessment.
The Corporation may assess a USD 500 fee to consider and act on a request for
review of a noncompliance assessment.
3.1.2.5 Resolution of Review Request
When a Customer requests review of an assessment for noncompliance with a
Standard, the Secretary of this Corporation may take such action as he or she
deems necessary or appropriate or may elect not to act. The Secretary may
delegate authority to act or not to act with respect to any particular matter or
type of matter. If the Secretary or his or her designee elects to conduct further
inquiry into the matter, each Customer must cooperate promptly and fully. If
the Secretary or his or her designee makes a recommendation of action to
resolve the matter, such recommendation is final and not subject to further
review or other action.
3.1.3 Rules Applicable to Intracountry Transactions
NOTE
Regional Rules on this topic appear in Chapter 17, “Europe Region,” of this
rulebook.
3.1.4 Communication of Intracountry Fallback Rules
NOTE
Regional Rules on this topic appear in Chapter 17, “Europe Region,” of this
rulebook.
3.2 Conduct of Activity
Each Customer at all times must conduct Activity in compliance with the
Standards and with all applicable laws and regulations. Each Customer must
conduct all Activity and otherwise operate in a manner that is financially sound
and so as to avoid risk to the Corporation and to other Customers.
3.2.1 Conflict with Law
A Customer is not required to undertake any act that is unambiguously
prohibited by applicable law or regulation.
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Maestro Global Rules • 9 November 2012 3-5