Maestro Global Rules (PDF) - MasterCard

Acquiring
7.7 Acquiring Mobile Remote Payment Transactions
7.7.1.2 Merchant and/or Service Manager Requirements: Issuer Domain
Mobile Remote Payment Transactions
Acquirers must ensure that each Merchant and/or Service Manager must:
1. Provide clear instructions on how to obtain a mailing address, and a contact
telephone number or e-mail address, for Cardholder queries resulting from
Issuer Domain Mobile Remote Payment Transactions. This information may
be provided in the confirmation message, but must be readily accessible to
a Cardholder, and remain displayed for at least ninety (90) calendar days
after the last day on which a Transaction was performed;
2. Have the capability to accept PANs between thirteen (13) and nineteen
(19) digits in length;
3. Provide a function for Cardholders to confirm a Mobile Remote Payment
Transaction. This confirmation function must be provided before the sale
has been completed and any charges levied;
4. Provide a confirmation of payment message after the Cardholder confirms
the Mobile Remote Payment Transaction. The confirmation message must
include Transaction date, Transaction amount, Merchant reference, unique
Transaction reference, and contact details for Cardholder inquiries;
5. Ensure that information provided on any electronic acknowledgement of
the Cardholder’s order is in compliance with all other requirements for a
Mobile Remote Payment Transaction receipt. Refer to the Mobile Remote
Payments Program Guide for additional information.
7.7.2 Acquirer Domain Mobile Remote Payment Transactions
Acquirers that offer Acquirer Domain Mobile Remote Payment Transaction
programs to Merchants and Cardholders must register with the Corporation.
Refer to the Mobile Remote Payments Program Guide for additional information.
An Acquirer may use a Service Manager to provide Mobile Remote Payment
Program Service. Acquirers using a Service Manager to participate in a Mobile
Remote Payment Program must register each Service Manager proposed to
provide Mobile Remote Payment Program Service as a Third Party Processor, as
set forth in Rule 14.6 of this rulebook.
The Acquirer must ensure the Service Manager complies with all applicable
Standards, including the branding requirements and the security requirements
and guidelines for Mobile Remote Payments. Refer to the Mobile Remote
Payments Program Guide for additional information.
Acquires must provide implementation and registration for Merchants and
Cardholders or delegate a specific implementation and registration function to
the Service Manager. Refer to the Mobile Remote Payments Program Guide for
additional information.
©1993–2012 MasterCard. Proprietary. All rights reserved.
7-26 9 November 2012 • Maestro Global Rules