Maestro Global Rules (PDF) - MasterCard

Europe Region
7.23 ATM Access Fees
The minimum requirement for ATM Access Fee Terminal signage text is wording
that clearly states:
1. the name of the ATM Owner and Principal;
2. that the Transaction may be subject to an ATM Access Fee that will be
deducted from the Cardholder’s Account in addition to any Issuer fees;
3. the amount of, calculation method of, or Corporation-approved generic
signage regarding the ATM Access Fee;
4. that the ATM Access Fee is assessed by the Acquirer instead of the Issuer;
and
5. that the ATM Access Fee is assessed on United Kingdom Cardholders only
The minimum requirements for Terminal signage (physical characteristics) are
as follows:
1. the signage must bear the heading “Fee Notice”;
2. the size of the Terminal signage must be a minimum of ten (10) centimeters
in height by ten (10) centimeters in width;
3. the text must be clearly visible to all. It is recommended that the text be a
minimum of fourteen (14) point type;
4. the heading must be clearly visible to all. It is recommended that the text
be a minimum of eighteen (18) point type.
A model for Terminal signage regarding ATM Access Fee application is
contained in Appendix D, “Signage, Screen, and Receipt Text Displays,” in
part 2 of this rulebook.
7.23.1.4.2 Additional Requirements for Terminal Screen Display
An Acquirer that plans to add an ATM Access Fee to a Transaction must
present a screen display message that is clearly visible to Cardholders on all
Terminals at which ATM Access Fees apply. If the Cardholder is given the
option of choosing a preferred language in which to conduct the Transaction,
the screen display message concerning ATM Access Fees must be presented to
the Cardholder in that chosen language.
If an Acquirer displays the Corporation-approved generic ATM Access Fee
signage, the Acquirer must include the amount of the ATM Access Fee as part
of the Terminal screen display.
A model for the Terminal screen display regarding ATM Access Fee application
is contained in Appendix D, “Signage, Screen, and Receipt Text Displays,” in
part 2 of this rulebook.
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17-46 9 November 2012 • Maestro Global Rules