Maestro Global Rules (PDF) - MasterCard

Europe Region
7.12 Additional Requirements for ATMs
Screens
Both single-line and multi-line screens are acceptable. A minimum screen width
of forty (40) characters is recommended. Refer to Appendix D of this rulebook,
for recommended screen messages.
Minimum Withdrawal Amount
Each ATM must be capable of dispensing, without limit per Transaction, the
authorized amount requested by the Cardholder, unless for technical and/or
security reasons the amount per Transaction is limited to at least EUR 200 or the
equivalent in local currency.
Currency
An Acquirer may dispense in its ATMs currency other than the local currency,
provided that the following conditions are met:
1. the Cardholder is informed of the currency that the ATM will dispense
before the Transaction is made; and
2. if a receipt is provided, it will mention the currency concerned.
7.12.1 Additional Requirements for Hybrid ATMs
In addition to the Rules in Chapter 7, “Acquiring,” Rule 7.12.1 in part 1 of this
rulebook, the following apply:
Chip
ATMs may support chip technology. Any ATM that supports chip technology
must also support magnetic stripe technology.
If the ATM supports chip technology, the chip must be read and processed in
accordance with the chip technical specifications.
All ATM Transactions must be authorized online to Issuer, whether the magnetic
stripe or the chip is used to initiate the Transaction. ATM Transactions may not
be authorized offline by the chip in the event that an online authorization
cannot be completed for technical reasons.
Technical Fallback
If both the Card and the ATM support chip technology, the Transaction may
only be completed using the chip. Fallback to magnetic stripe is not permitted.
7.12.1.1 Hybrid ATM CAM Policy
In addition to the Rules in Chapter 7, “Acquiring,” Rule 7.12.1.1 in part 1 of
this rulebook, the following applies:
All hybrid ATMs must support dynamic online CAM.
©1993–2012 MasterCard. Proprietary. All rights reserved.
17-38 9 November 2012 • Maestro Global Rules