Maestro Global Rules (PDF) - MasterCard

Service Providers
14.2 Determination of Program Service
14.2 Determination of Program Service
Before a person commences to perform Program Service that directly or
indirectly supports or otherwise benefits a Customer’s Program(s), the Customer
must cause such person to be registered by the Corporation as a Service
Provider.
A Service Provider may perform only the type of Program Service that is
registered to perform.
A corporate affiliate of a Customer that is Owned and Controlled by the
Customer or by the Customer’s ultimate parent and which performs Program
Service exclusively for the Customer and not for any other Customer is deemed
not to be a Service Provider. The Customer must ensure that any person
performing Program Service that directly or indirectly supports or otherwise
benefits the Customer’s Program(s), and whether or not such person is
registered by the Corporation as a Service Provider:
1. Complies with all Standards applicable to the Program Service provided
(including, by way of example and not limitation, data use and protection,
confidentiality and privacy Standards) for so long as such person performs
such Program Service. This Customer obligation arises and continues
regardless of the nature of the Program Service performed and whether
the person is performing Program Service pursuant to an agreement or
other arrangement with the Customer, a Merchant, a Service Provider of
the Customer, or any other person.
2. Promptly provides to the Corporation any information requested by the
Corporation pertaining to the Program Service or the performance thereof.
For the avoidance of doubt: Program Service in support of or otherwise
benefitting an Affiliate Program(s) is deemed to be Program Service in support
of or otherwise benefitting the Program(s) of the Principal that Sponsors such
Affiliate.
14.3 General Obligations
Each Service Provider and each Customer that registers a Service Provider must
comply with all of the following.
14.3.1 Program Responsibility and Control
A Customer must at all times be entirely responsible for and must manage,
direct, and control all aspects of its Programs and the Program Service
performed by Service Providers, and establish and enforce all Program
management and operating policies in accordance with the Standards. A
Customer must not transfer or assign any part or all of such responsibilities or in
any way limit its responsibility with regard to its Service Providers. A Customer
must conduct meaningful monitoring of its Programs and Activities to ensure
ongoing compliance by its Service Providers with applicable Standards.
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14-4 9 November 2012 • Maestro Global Rules