ANÁLISE DOS INDICADORES DE DESEMPENHO ... - Ppga.com.br

ABSTRACT<br />
The present organizations are being pressured to develop the domain of technology,<br />
and also, they have to prove the quality in the worldwide standards, so that they can<br />
be complex enterprises which always take care of the customers´ changeable<br />
expectations that are more and more demanding. In order to survive, in this<br />
extremely competitive environment, it is necessary the develop tools which are able<br />
to define its own objectives and its prospective goals to the future. These tools must<br />
be capable to identify its strong and weak points, to fortify its position and to discover<br />
the best way to be followed, even though this represents the change of direction to<br />
follow. The objective of this work is to analyze and to describe the stages for the<br />
development of the integrated performance indicators and based on the enterprise<br />
global strategy, according to the Balanced Scorecard methodology focused in the<br />
sustentation of the organization, and, to reach the previous goals established by the<br />
corporative administration. The present research used bibliographic data which were<br />
referred to the corporative administration, the control, the performance measurement<br />
and the performance indicator models. And, the case study and the documental<br />
analysis were used as methodology in this study. The performance indicators were<br />
analyzed and, it was suggested a new schedule of these indicators – indicators<br />
which are vital tools and well structured, according to the enterprise global strategy to<br />
answer to the different perspective of business.<br />
Key words: Corporative Administration. Performance Indicators. Balanced Scorecard.