Zbornik radova Koridor 10 - Kirilo SaviÄ

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3rd International Scientific and Professional Conference CORRIDOR 10 - a sustainable way of integrations 4. SURVEYING METHODOLOGY Same as in other Civitas ELAN partner cities also in Ljubljana the survey on intermodality and intermodal infrastructure planning was prepared. Although the Civitas ELAN cities can’t be indefinitely compared by its urban structure, demographic status, usage of transport modes e.g., comparisons between cities in terms of usage and intermodal infrastructure operation can be exposed. The survey within Ljubljana was prepared with the aim to gain additional data about satisfaction with intermodal infrastructure, usage of intermodal interchanges and satisfaction with functioning of intermodal interchanges. Survey was carried out on various locations around Ljubljana Civitas ELAN test corridor on Dunajska, Slovenska and Barjanska streets and on Park and Ride facilities on the city outskirts. In the survey correspondents also proposed their view on intermodal infrastructure in the future. During the surveying period, before the summer vacations in the July 2011, altogether 617 surveys on intermodality in Ljubljana were assessed. In order to reach respondents that are using intermodal infrastructure and also other respondents that are less likely to use intermodal junction points the structure of surveying locations was split into two categories. In the first category surveying took place on intermodal interchanges where there was more likely to survey more or less regular users of intermodal infrastructure. At the intermodal interchanges 303 surveys were completed. Second category of surveying location remained neutral, because in the main city squares, before shopping malls and on other interested locations the possibility to survey a person which is regularly using intermodal interchanges is lower. Surveying on intermodal interchanges included main Ljubljana railway station (located on the X. pan- European corridor) with the nearest car and bicycle parking places, main Ljubljana bus station, city public transport stations Bavarski dvor (both ways), Konzorcij, Pošta and Drama (all one way) and Park and Ride system Dolgi most, P+R Stožice and P+R Rudnik. Both genders were equally distributed and also the surveying sample resembled to demographic structure of Ljubljana. 5. USER’S PERCEPTION OF CURRENT INTERMODAL INFRASTRUCTURE IN LJUBLJANA In the questionnaire there was a sequence of questions referring to the perception of the intermodal infrastructure planning processes in Ljubljana. In order to understand the results of the survey better the current situation on intermodality in Ljubljana that could have an effect on the answers was also considered. Those influences were introducing of BicikeLJ public bicycle rental system in May 2011 and implementation of 25 electronic timetables displays on frequent bus stations in Ljubljana within Civitas ELAN project in September 2010. Municipality of Ljubljana (MOL) in May 12 th 2011 introduced the public bicycle rental system BicikeLj with 300 bicycles on 30 parking places. The renting system was well accepted since in just two months after activation almost 17.000 users have logged to the system and 130.000 bicycle rentals have been made. Further on until September 2012 almost 900.000 rentals have been made from more than 37.700 long-therm users. For busting the usage of new rental service many promotion activities took place. Survey showed that many respondents felt familiar with the intermodal infrastructure planning from the promotions of BicikeLj renting system. Since implementation of the public bikes renting systems presented new travel option for the residents, the implemented innovation also improved the status of intermodality in the city. Also many respondents felt that the electronic displays on the city bus stops are the right way to promote intermodal infrastructure in Ljubljana, since additional information about accurate bus arrivals encourages use city bus services. Although the timetable displays are proven to be innovative and important for the users of public transport services, some users share same opinion that electronic timetable should be located on almost every bus station in the city. Some of the respondents have also some bad experiences with inconsistency of displays with actual bus timetables as busses sometimes arrive later than it is shown on display which is quite disturbing from the user’s perspective. Consequently, some respondents proposed better functioning of time schedules and real time information systems. The main results of the field survey indicated that citizens in overall feel informed about intermodal infrastructure planning processes and are rather satisfied with the information they receive. When questioning the awareness about the on-going process of intermodal infrastructure planning 65 % of respondents answered affirmatively that they are familiar with transport planning processes taking Belgrade, 2012 161
3rd International Scientific and Professional Conference CORRIDOR 10 - a sustainable way of integrations place in the city. Survey showed that more than one third (37 %) of the respondents felt familiar with the planning processes in Ljubljana from the implementations in site or they have heard it from a friends/relatives. Some (21 %) heard about the intermodal infrastructure planning from municipal newspapers and 17 % from regional or national television. From transport company web pages (Ljubljana City Public Transport, Slovenian Railways) 11 % of respondents heard from the transport infrastructure planning and other from meeting from representative of the city or from municipal webpage (5 %). Analysis thus shows that the practical implementations of the intermodal infrastructure have a significant importance on the feeling of acceptance from the wider public. Long-term planning, public involvement and real implementations have an effect on the perception of the offer and the quality of intermodal public transport services within the public. In the questionnaire we also wanted to analyse the main issues of satisfaction or dissatisfaction on the passenger intermodal infrastructure. Public transport users are in general satisfied with the level of security at interchanges, received information and the offer of services (vending machines, shops) at the interchanges etc. Field survey indicated that citizens are less satisfied with car and bicycle parking facilities near intermodal interchanges (train station, main bus station), and also with frequencies of the city buses and regional trains. The respondents would like to see more electronic timetable displays on the main interchanges and a further spread of interchanges where integrated public transport card (Urbana) could be used and filled. Users also proposed further improvement of public or intermodal infrastructure in Ljubljana. Picture 1: Surveying on the city bus stations with electronic timetable displays Picture 2: BicikeLj, public bicycle rental system in Ljubljana. Rental station near main train station. 6. PROPOSALS ON THE PUBLIC ON INTERMODAL INFRASTRUCTURE IN LJUBLJANA With the aim to receive some more or less innovative ideas and follow the criteria of participatory intermodal infrastructure planning, the respondents were invited to describe their recommendations for improvements of intermodal interchanges. Proposals were collected in the open case answers, so the respondents could freely state their opinion and propose improvement on intermodality in Ljubljana. One thirth of the respondents choose to recommend some additional ideas on improvement of intermodal infrastructure and by grouping the stated answers main proposed ideas were specified. Overall, user’s proposals towards better function and connections of transport in Ljubljana were not directly focused on intermodal infrastructure, but were more connected to activities for improvement of public or personal transport operation. Users of intermodal interchanges would prefer more frequent connections of city busses as they perceive that the quality of intermodal transport terminals also reflects in quality of its services. Some users were negatively oriented towards current bus timetables (lack of 24-h service) and its frequency outside the rush hours. Question arose if timetable optimization could suffice to achieve more frequent bus transport or there should be some additional investments made in order to maximize public transport operation in general (e.g. increasing the number of operating busses, optimizing the routes e.g.). Considering the improvement of public transport system operation, users highlighted better connection of rail public transport with other motorised or non-motorised means of transport. If rail public transport users would have had better connections with public transport from the main or peripheral train stations to their daily destination, they would have used it more regularly. In that field some progress has already been done. With the Belgrade, 2012 162
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Zbornik radova Koridor 10 - Kirilo SaviÄ