Nestlé in society Creating Shared Value and meeting our commitments 2015
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<strong>Nestlé</strong> <strong>in</strong> <strong>society</strong>:<br />
Creat<strong>in</strong>g <strong>Shared</strong> <strong>Value</strong><br />
Nutrition, health<br />
<strong>and</strong> wellness<br />
Rural development<br />
Water<br />
Environmental<br />
susta<strong>in</strong>ability<br />
Human rights<br />
<strong>and</strong> compliance<br />
Our<br />
people<br />
Compliance<br />
G4-50, G4-57, G4-58, Environmental grievance mechanisms G4-DMA, Labor practices grievance mechanisms G4-DMA, G4-LA16, Non-discrim<strong>in</strong>ation G4-DMA,<br />
Human rights grievance mechanisms G4-DMA, Anti-corruption G4-DMA, Compliance G4-DMA (Society), Grievance mechanisms for impacts on <strong>society</strong> G4-DMA,<br />
G4-PR4, G4-PR7, Compliance G4-DMA (Product responsibility)<br />
The <strong>Nestlé</strong> Corporate Bus<strong>in</strong>ess Pr<strong>in</strong>ciples reflect <strong>our</strong> commitment to a strong compliance culture as a nonnegotiable<br />
foundation of how we do bus<strong>in</strong>ess. Our pr<strong>in</strong>ciples are actionable <strong>and</strong> we are prepared to do what is<br />
necessary to ensure that <strong>our</strong> company is managed <strong>in</strong> l<strong>in</strong>e with them through both <strong>in</strong>ternal report<strong>in</strong>g <strong>and</strong> external<br />
audits. To help us improve <strong>our</strong> performance <strong>and</strong> bus<strong>in</strong>ess practices, we enc<strong>our</strong>age employees, suppliers <strong>and</strong><br />
stakeholders to report practices or actions at <strong>Nestlé</strong> that are believed to be <strong>in</strong>appropriate or illegal. We properly<br />
<strong>in</strong>vestigate all compla<strong>in</strong>ts with impartiality <strong>and</strong> we prohibit retaliation for reports made. When a breach is<br />
uncovered, we act decisively to put an immediate end to it <strong>and</strong> take appropriate response measures.<br />
Report<strong>in</strong>g of compliance violations<br />
Our commitment<br />
Ensure that all employees <strong>and</strong> stakeholders can<br />
easily report possible compliance violations<br />
We aim to enable all <strong>our</strong> employees to report any <strong>in</strong>cidents of<br />
non-compliance <strong>and</strong> breaches of the <strong>Nestlé</strong> Corporate<br />
Bus<strong>in</strong>ess Pr<strong>in</strong>ciples, or other <strong>Nestlé</strong> <strong>in</strong>ternal st<strong>and</strong>ards.<br />
Alongside the roll-out of the <strong>Nestlé</strong> Integrity Report<strong>in</strong>g<br />
System, <strong>in</strong>formation on its use has been made available to all<br />
employees. This has <strong>in</strong>cluded translated versions <strong>in</strong> local<br />
markets.<br />
It is stipulated <strong>in</strong> the Report<strong>in</strong>g of non-Compliance Best<br />
Practices document, <strong>in</strong> the Confidentiality chapter, that noncompliance<br />
reports will be dealt with confidentially. Only the<br />
fact that a report has been filed, the particulars of the report<br />
<strong>and</strong> the identity of the <strong>in</strong>crim<strong>in</strong>ated employee will be shared<br />
with those who need to know for the purposes of h<strong>and</strong>l<strong>in</strong>g the<br />
compla<strong>in</strong>t <strong>and</strong>, if applicable, the <strong>in</strong>vestigation. In case the<br />
compla<strong>in</strong>ant uses the Integrity Report<strong>in</strong>g System <strong>and</strong> chooses<br />
to rema<strong>in</strong> anonymous, <strong>Nestlé</strong> will be unable to learn of their<br />
identity. If the compla<strong>in</strong>ant makes their report anonymously<br />
but through a different report<strong>in</strong>g channel, <strong>Nestlé</strong> will fully<br />
hon<strong>our</strong> their decision to rema<strong>in</strong> anonymous <strong>and</strong> will not try to<br />
f<strong>in</strong>d out their identity.<br />
As one of the monitor<strong>in</strong>g channels, the CARE audit<br />
programme’s bus<strong>in</strong>ess <strong>in</strong>tegrity section <strong>in</strong>cludes the question<br />
‘Does the site <strong>in</strong>vestigate every non-compliance report <strong>and</strong><br />
protect the rights of both parties (report<strong>in</strong>g <strong>and</strong> <strong>in</strong>crim<strong>in</strong>ated)?’<br />
Enc<strong>our</strong>ag<strong>in</strong>g <strong>our</strong> external stakeholders to actively respect<br />
<strong>our</strong> st<strong>and</strong>ards <strong>and</strong> codes is an important facet of <strong>Nestlé</strong>’s<br />
bus<strong>in</strong>ess ethics, too. All external stakeholders can report<br />
concerns <strong>in</strong> their own language through <strong>our</strong> Tell us report<strong>in</strong>g<br />
system via a web form or by phone.<br />
To enhance the communication, <strong>our</strong> strategy is to gradually<br />
re<strong>in</strong>force the system, <strong>in</strong>itially as a pilot <strong>in</strong> countries identified<br />
as potential high-risk areas, before extend<strong>in</strong>g it to all countries<br />
where <strong>Nestlé</strong> operates (<strong>and</strong> where local data protection law<br />
allows). Our challenge is to help people underst<strong>and</strong> <strong>our</strong><br />
different report<strong>in</strong>g channels <strong>and</strong> give them the confidence to<br />
use them.<br />
The <strong>Nestlé</strong> Integrity Report<strong>in</strong>g System (<strong>in</strong>ternal)<br />
Our objectives<br />
By <strong>2015</strong> – The <strong>Nestlé</strong> Integrity Report<strong>in</strong>g System (Internal<br />
Grievance Mechanism) or equivalent will be operational <strong>in</strong><br />
100% of <strong>Nestlé</strong> markets <strong>and</strong> <strong>in</strong>formation made available<br />
to employees outl<strong>in</strong><strong>in</strong>g the steps taken by the company to<br />
manage concerns <strong>and</strong> compla<strong>in</strong>ts.<br />
By 2016 – Re<strong>in</strong>force awareness of the existence of<br />
confidential report<strong>in</strong>g l<strong>in</strong>es is enforced across the<br />
organisation.<br />
Our people should be vigilant for any illegal or non-compliant<br />
activity <strong>in</strong> their place of work, <strong>and</strong> are required by <strong>our</strong> Code of<br />
Bus<strong>in</strong>ess Conduct to report such <strong>in</strong>cidents should they occur.<br />
Incidents related to allegations of corruption, bribery, fraud or<br />
any serious <strong>in</strong>cident that may adversely affect the reputation<br />
or public image of <strong>Nestlé</strong> are promptly reported directly to<br />
higher levels, <strong>in</strong>clud<strong>in</strong>g to the Group General Counsel <strong>and</strong><br />
Chief Compliance Officer.<br />
The <strong>Nestlé</strong> Integrity Report<strong>in</strong>g System enables <strong>our</strong><br />
employees to report anonymously, via phone or web form, any<br />
illegal or non-compliant behavi<strong>our</strong> they observe, as well as to<br />
seek advice or <strong>in</strong>formation on <strong>our</strong> practices. <strong>Nestlé</strong>’s Report<strong>in</strong>g<br />
of non-Compliance Best Practices document provides a<br />
general <strong>in</strong>vestigation protocol <strong>and</strong> guidance to promote a fair<br />
<strong>and</strong> impartial process.<br />
We cont<strong>in</strong>ued to roll out the system across the bus<strong>in</strong>ess <strong>in</strong><br />
<strong>2015</strong>, <strong>and</strong> by the end of the year, 100% of markets had<br />
<strong>in</strong>troduced it, up from 98% <strong>in</strong> 2014 (this <strong>in</strong>cludes markets that<br />
have other systems already <strong>in</strong> place that fulfil the requirements<br />
of the Integrity Report<strong>in</strong>g System). Information about the<br />
system is made available to employees outl<strong>in</strong><strong>in</strong>g the steps<br />
taken by the company to manage concerns <strong>and</strong> compla<strong>in</strong>ts.<br />
The system has been well received by <strong>our</strong> employees <strong>and</strong>,<br />
importantly, there is little <strong>in</strong>dication that it is be<strong>in</strong>g abused by<br />
compla<strong>in</strong>ts made <strong>in</strong> bad faith.<br />
Guidance, <strong>in</strong>clud<strong>in</strong>g the implementation of a visible l<strong>in</strong>k to<br />
the Integrity Report<strong>in</strong>g System on local <strong>in</strong>tranets together with<br />
an explanatory note, has been provided across the countries to<br />
fulfil <strong>our</strong> objective.<br />
<strong>Nestlé</strong> <strong>in</strong> <strong>society</strong> – Creat<strong>in</strong>g <strong>Shared</strong> <strong>Value</strong> <strong>and</strong> meet<strong>in</strong>g <strong>our</strong> <strong>commitments</strong> <strong>2015</strong> 244