Nestlé in society Creating Shared Value and meeting our commitments 2015

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Nestlé in society: Creating Shared Value Nutrition, health and wellness Rural development Water Environmental sustainability Human rights and compliance Our people Section of the framework Tracking performance Tracking performance (continued) C.5 How does the company know if its efforts to address each salient human rights issue are effective in practice? C.5.1 What specific examples from the reporting period illustrate whether each salient issue is being managed effectively? Page number (or link) All issues HRC: Human rights > Human Rights Due Diligence Programme > Pillar 5: Impact assessment p234–235 HRC: Human rights > Human Rights Due Diligence Programme > Pillar 8: Monitoring and reporting p236–238 HRC: Compliance > Reporting of compliance violations > The CARE audit programme p246 Issue 5: Living wage OP: Labour relations > Working conditions > Delivering a living wage p275 RD: Rural development > The Rural Development Framework > Delivering the Rural Development Framework > 3. Farm workers p98 Issue 6: Child labour HRC: Child labour > Monitoring and remediation in the cocoa supply chain p240–242 HRC: Child labour > Action plan for hazelnuts p242–243 HRC: Child labour > Action plan for vanilla p243 Issue 9: Access to water and sanitation W: Water in our operations > Due diligence on the human right to water and sanitation p147 Issue 11: Data protection and privacy HRC: Anti-corruption and privacy > Data privacy > Our Data Privacy Organisation p248 Issue 5: Living wage OP: Labour relations > Working conditions > Delivering a living wage p275 RD: Rural development > The Rural Development Framework > Delivering the Rural Development Framework > 3. Farm workers p98 Issue 6: Child labour HRC: Child labour > Monitoring and remediation in the cocoa supply chain p240–242 HRC: Child labour > Action plan for hazelnuts p242–243 HRC: Child labour > Action plan for vanilla p243 Issue 7: Forced labour RD: Our priority sourcing categories > Fish and seafood > Traceability in the supply chain > Tackling abuses in the seafood supply chain p136 Issue 8: Land acquisition RD: Our priority sourcing categories > Challenges in the supply chain > Land acquisition: respecting the rights of local and indigenous peoples p113–114 Remediation C.6 How does the company enable effective remedy if people are harmed by its actions or decisions in relation to a salient human rights issue? All issues HRC: Human rights > Human Rights Due Diligence Programme > Pillar 6: Governance p235–236 Issue 5: Living wage OP: Labour relations > Working conditions > Delivering a living wage p275 Issue 6: Child labour HRC: Child labour > Monitoring and remediation in the cocoa supply chain p240–242 HRC: Child labour > Action plan for hazelnuts p242–243 HRC: Child labour > Action plan for vanilla p243 Issue 9: Access to water and sanitation W: Water in our operations > Due diligence on the human right to water and sanitation p147 Issue 11: Data protection and privacy HRC: Anti-corruption and privacy > Data privacy > Our Data Privacy Organisation p248 Nestlé in society – Creating Shared Value and meeting our commitments 2015 350
Nestlé in society: Creating Shared Value Nutrition, health and wellness Rural development Water Environmental sustainability Human rights and compliance Our people Section of the framework Remediation (continued) Remediation (continued) Remediation (continued) Remediation (continued) Remediation (continued) C.6.1 C.6.2 C.6.3 C.6.4 C.6.5 Through what means can the company receive complaints or concerns related to each salient issue? How does the company know if people feel able and empowered to raise complaints or concerns? How does the company process complaints and assess the effectiveness of outcomes? During the reporting period, what were the trends and patterns in complaints or concerns and their outcomes regarding each salient issue, and what lessons has the company learned? During the reporting period, did the company provide or enable remedy for any actual impacts related to a salient issue and, if so, what are typical or significant examples? Page number (or link) All issues NiS: Stakeholder engagement > Stakeholder convenings p25 HRC: Compliance > Reporting of compliance violations > The Nestlé Integrity Reporting System (internal) p244–245 HRC: Compliance > Reporting of compliance violations > Tell us – our external compliance reporting system p245 Issue 5: Living wage OP: Labour relations > Working conditions > Delivering a living wage p275 All issues NiS: Stakeholder engagement > Stakeholder convenings p25 HRC: Compliance > Reporting of compliance violations > The Nestlé Integrity Reporting System (internal) p244–245 HRC: Compliance > Reporting of compliance violations > Tell us – our external compliance reporting system p245 Issue 5: Living wage OP: Labour relations > Working conditions > Delivering a living wage p275 All issues NiS: Stakeholder engagement > Stakeholder convenings p25 HRC: Compliance > Reporting of compliance violations > The Nestlé Integrity Reporting System (internal) p244–245 HRC: Compliance > Reporting of compliance violations > Tell us – our external compliance reporting system p245 Issue 5: Living wage OP: Labour relations > Working conditions > Delivering a living wage p275 Issue 1: Freedom of association and collective bargaining OP: Labour relations > Collective bargaining and freedom of association p276 Issue 5: Living wage OP: Labour relations > Working conditions > Delivering a living wage p275 RD: Rural development > The Rural Development Framework > Delivering the Rural Development Framework > 3. Farm workers p98 Issue 6: Child labour HRC: Child labour > Monitoring and remediation in the cocoa supply chain p240–242 HRC: Child labour > Action plan for hazelnuts p242–243 HRC: Child labour > Action plan for vanilla p243 Issue 1: Freedom of association and collective bargaining OP: Labour relations > Collective bargaining and freedom of association p276 Issue 5: Living wage OP: Labour relations > Working conditions > Delivering a living wage p275 Issue 6: Child labour HRC: Child labour > Monitoring and remediation in the cocoa supply chain p240–242 HRC: Child labour > Action plan for hazelnuts p242–243 HRC: Child labour > Action plan for vanilla p243 Nestlé in society – Creating Shared Value and meeting our commitments 2015 351
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Nestlé in society Creating Shared Value and meeting our commitments 2015

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