Nestlé in society Creating Shared Value and meeting our commitments 2015
nestle-csv-full-report-2015-en
nestle-csv-full-report-2015-en
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Nestlé</strong> <strong>in</strong> <strong>society</strong>:<br />
Creat<strong>in</strong>g <strong>Shared</strong> <strong>Value</strong> Nutrition, health <strong>and</strong> wellness Rural development Water Environmental susta<strong>in</strong>ability Human rights <strong>and</strong> compliance Our people<br />
DMA <strong>and</strong><br />
Indicators<br />
Page number<br />
(or l<strong>in</strong>k)<br />
G4-PR4 HRC: Product safety <strong>and</strong> quality p250–253<br />
HRC: Compliance p244-246<br />
No penalties or f<strong>in</strong>es were reported to the Center related to the recalls that occurred<br />
<strong>in</strong> <strong>2015</strong>.<br />
Identified<br />
omission(s)<br />
Breakdown by <strong>in</strong>formation<br />
<strong>and</strong> labell<strong>in</strong>g.<br />
Index mentions no f<strong>in</strong>es<br />
or penalties were reported<br />
but does not mention<br />
‘<strong>in</strong>stances of non<br />
compliance’ relat<strong>in</strong>g to<br />
regulations <strong>and</strong> voluntary<br />
codes concern<strong>in</strong>g product<br />
<strong>and</strong> service <strong>in</strong>formation<br />
<strong>and</strong> labell<strong>in</strong>g<br />
Reason(s) for<br />
omission(s)<br />
The <strong>in</strong>formation<br />
is currently<br />
unavailable<br />
G4-PR5 Indicator omitted. The <strong>in</strong>formation<br />
is currently<br />
unavailable<br />
Material aspect: Market<strong>in</strong>g communications<br />
G4-DMA NHW: Our role <strong>in</strong> nutrition, health <strong>and</strong> wellness > Material issues p42–44<br />
NHW: Responsible market<strong>in</strong>g p83–89<br />
G4-PR6<br />
G4-PR7<br />
<strong>Nestlé</strong> do no sell any banned products. The breast-milk substitutes sold by <strong>Nestlé</strong> are subject<br />
to stakeholder questions <strong>and</strong> public debate. For <strong>our</strong> response to this debate see:<br />
NHW: Responsible market<strong>in</strong>g of <strong>our</strong> foods <strong>and</strong> beverages > Responsible market<strong>in</strong>g of<br />
breast-milk substitutes p83–87<br />
HRC: Compliance > Report<strong>in</strong>g of compliance violations > The <strong>Nestlé</strong> Integrity Report<strong>in</strong>g<br />
System (<strong>in</strong>ternal) p244–245<br />
HRC: Compliance > Report<strong>in</strong>g of compliance violations > Tell us – <strong>our</strong> external compliance<br />
report<strong>in</strong>g system p245<br />
NHW: Responsible market<strong>in</strong>g of <strong>our</strong> foods <strong>and</strong> beverages > Responsible market<strong>in</strong>g of<br />
breast-milk substitutes > Compliance p84–85<br />
For <strong>our</strong> <strong>in</strong>ternal audit reports aga<strong>in</strong>st <strong>our</strong> compliance with the WHO code see: http://www.<br />
nestle.com/csv/nutrition/baby-milk/compliance-record<br />
NHW: Responsible market<strong>in</strong>g of <strong>our</strong> foods <strong>and</strong> beverages > Responsible market<strong>in</strong>g to<br />
children p87–89<br />
Material aspect: Customer privacy<br />
G4-DMA HRC: Our role <strong>in</strong> human rights <strong>and</strong> compliance > Material issues p223–224<br />
HRC: Anti-corruption <strong>and</strong> privacy > Data privacy p248<br />
Incidents of noncompliance<br />
related to<br />
responsible market<strong>in</strong>g to<br />
children.<br />
The <strong>in</strong>formation<br />
is currently<br />
unavailable<br />
Explanation for omission(s)<br />
We are look<strong>in</strong>g at how this<br />
data can be collected <strong>and</strong> <strong>our</strong><br />
target is to <strong>in</strong>clude it <strong>in</strong> <strong>our</strong><br />
2016 CSV report.<br />
Customer satisfaction surveys<br />
are conducted at a market <strong>and</strong><br />
br<strong>and</strong> level, <strong>and</strong> are not<br />
currently <strong>in</strong>cluded <strong>in</strong> the CSV<br />
report scope. We are exam<strong>in</strong><strong>in</strong>g<br />
<strong>our</strong> data collection process<br />
with a view to report<strong>in</strong>g this<br />
miss<strong>in</strong>g element <strong>in</strong> <strong>our</strong> 2016<br />
CSV report.<br />
We are look<strong>in</strong>g at how this<br />
data can be collected <strong>and</strong> <strong>our</strong><br />
target is to <strong>in</strong>clude it <strong>in</strong> <strong>our</strong><br />
2017 CSV report.<br />
External<br />
assurance<br />
Yes, see assurance<br />
statement p295<br />
No<br />
Yes, see assurance<br />
statement p295<br />
Yes, see assurance<br />
statement p295<br />
Yes, see assurance<br />
statement p295<br />
Yes, see assurance<br />
statement p295<br />
G4-PR8 HRC: Anti-corruption <strong>and</strong> privacy > Data privacy p248 Yes, see assurance<br />
statement p295<br />
<strong>Nestlé</strong> <strong>in</strong> <strong>society</strong> – Creat<strong>in</strong>g <strong>Shared</strong> <strong>Value</strong> <strong>and</strong> meet<strong>in</strong>g <strong>our</strong> <strong>commitments</strong> <strong>2015</strong> 341