Nestlé in society Creating Shared Value and meeting our commitments 2015

Nestlé in society:
Creating Shared Value Nutrition, health and wellness Rural development Water Environmental sustainability Human rights and compliance Our people
DMA and
Indicators
Page number
(or link)
G4-PR4 HRC: Product safety and quality p250–253
HRC: Compliance p244-246
No penalties or fines were reported to the Center related to the recalls that occurred
in 2015.
Identified
omission(s)
Breakdown by information
and labelling.
Index mentions no fines
or penalties were reported
but does not mention
‘instances of non
compliance’ relating to
regulations and voluntary
codes concerning product
and service information
and labelling
Reason(s) for
omission(s)
The information
is currently
unavailable
G4-PR5 Indicator omitted. The information
is currently
unavailable
Material aspect: Marketing communications
G4-DMA NHW: Our role in nutrition, health and wellness > Material issues p42–44
NHW: Responsible marketing p83–89
G4-PR6
G4-PR7
Nestlé do no sell any banned products. The breast-milk substitutes sold by Nestlé are subject
to stakeholder questions and public debate. For our response to this debate see:
NHW: Responsible marketing of our foods and beverages > Responsible marketing of
breast-milk substitutes p83–87
HRC: Compliance > Reporting of compliance violations > The Nestlé Integrity Reporting
System (internal) p244–245
HRC: Compliance > Reporting of compliance violations > Tell us – our external compliance
reporting system p245
NHW: Responsible marketing of our foods and beverages > Responsible marketing of
breast-milk substitutes > Compliance p84–85
For our internal audit reports against our compliance with the WHO code see: http://www.
nestle.com/csv/nutrition/baby-milk/compliance-record
NHW: Responsible marketing of our foods and beverages > Responsible marketing to
children p87–89
Material aspect: Customer privacy
G4-DMA HRC: Our role in human rights and compliance > Material issues p223–224
HRC: Anti-corruption and privacy > Data privacy p248
Incidents of noncompliance
related to
responsible marketing to
children.
The information
is currently
unavailable
Explanation for omission(s)
We are looking at how this
data can be collected and our
target is to include it in our
2016 CSV report.
Customer satisfaction surveys
are conducted at a market and
brand level, and are not
currently included in the CSV
report scope. We are examining
our data collection process
with a view to reporting this
missing element in our 2016
CSV report.
We are looking at how this
data can be collected and our
target is to include it in our
2017 CSV report.
External
assurance
Yes, see assurance
statement p295
No
Yes, see assurance
statement p295
Yes, see assurance
statement p295
Yes, see assurance
statement p295
Yes, see assurance
statement p295
G4-PR8 HRC: Anti-corruption and privacy > Data privacy p248 Yes, see assurance
statement p295
Nestlé in society – Creating Shared Value and meeting our commitments 2015 341