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Nestlé in society Creating Shared Value and meeting our commitments 2015

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<strong>Nestlé</strong> <strong>in</strong> <strong>society</strong>:<br />

Creat<strong>in</strong>g <strong>Shared</strong> <strong>Value</strong> Nutrition, health <strong>and</strong> wellness Rural development Water Environmental susta<strong>in</strong>ability Human rights <strong>and</strong> compliance Our people<br />

DMA <strong>and</strong><br />

Indicators<br />

Page number<br />

(or l<strong>in</strong>k)<br />

G4-PR4 HRC: Product safety <strong>and</strong> quality p250–253<br />

HRC: Compliance p244-246<br />

No penalties or f<strong>in</strong>es were reported to the Center related to the recalls that occurred<br />

<strong>in</strong> <strong>2015</strong>.<br />

Identified<br />

omission(s)<br />

Breakdown by <strong>in</strong>formation<br />

<strong>and</strong> labell<strong>in</strong>g.<br />

Index mentions no f<strong>in</strong>es<br />

or penalties were reported<br />

but does not mention<br />

‘<strong>in</strong>stances of non<br />

compliance’ relat<strong>in</strong>g to<br />

regulations <strong>and</strong> voluntary<br />

codes concern<strong>in</strong>g product<br />

<strong>and</strong> service <strong>in</strong>formation<br />

<strong>and</strong> labell<strong>in</strong>g<br />

Reason(s) for<br />

omission(s)<br />

The <strong>in</strong>formation<br />

is currently<br />

unavailable<br />

G4-PR5 Indicator omitted. The <strong>in</strong>formation<br />

is currently<br />

unavailable<br />

Material aspect: Market<strong>in</strong>g communications<br />

G4-DMA NHW: Our role <strong>in</strong> nutrition, health <strong>and</strong> wellness > Material issues p42–44<br />

NHW: Responsible market<strong>in</strong>g p83–89<br />

G4-PR6<br />

G4-PR7<br />

<strong>Nestlé</strong> do no sell any banned products. The breast-milk substitutes sold by <strong>Nestlé</strong> are subject<br />

to stakeholder questions <strong>and</strong> public debate. For <strong>our</strong> response to this debate see:<br />

NHW: Responsible market<strong>in</strong>g of <strong>our</strong> foods <strong>and</strong> beverages > Responsible market<strong>in</strong>g of<br />

breast-milk substitutes p83–87<br />

HRC: Compliance > Report<strong>in</strong>g of compliance violations > The <strong>Nestlé</strong> Integrity Report<strong>in</strong>g<br />

System (<strong>in</strong>ternal) p244–245<br />

HRC: Compliance > Report<strong>in</strong>g of compliance violations > Tell us – <strong>our</strong> external compliance<br />

report<strong>in</strong>g system p245<br />

NHW: Responsible market<strong>in</strong>g of <strong>our</strong> foods <strong>and</strong> beverages > Responsible market<strong>in</strong>g of<br />

breast-milk substitutes > Compliance p84–85<br />

For <strong>our</strong> <strong>in</strong>ternal audit reports aga<strong>in</strong>st <strong>our</strong> compliance with the WHO code see: http://www.<br />

nestle.com/csv/nutrition/baby-milk/compliance-record<br />

NHW: Responsible market<strong>in</strong>g of <strong>our</strong> foods <strong>and</strong> beverages > Responsible market<strong>in</strong>g to<br />

children p87–89<br />

Material aspect: Customer privacy<br />

G4-DMA HRC: Our role <strong>in</strong> human rights <strong>and</strong> compliance > Material issues p223–224<br />

HRC: Anti-corruption <strong>and</strong> privacy > Data privacy p248<br />

Incidents of noncompliance<br />

related to<br />

responsible market<strong>in</strong>g to<br />

children.<br />

The <strong>in</strong>formation<br />

is currently<br />

unavailable<br />

Explanation for omission(s)<br />

We are look<strong>in</strong>g at how this<br />

data can be collected <strong>and</strong> <strong>our</strong><br />

target is to <strong>in</strong>clude it <strong>in</strong> <strong>our</strong><br />

2016 CSV report.<br />

Customer satisfaction surveys<br />

are conducted at a market <strong>and</strong><br />

br<strong>and</strong> level, <strong>and</strong> are not<br />

currently <strong>in</strong>cluded <strong>in</strong> the CSV<br />

report scope. We are exam<strong>in</strong><strong>in</strong>g<br />

<strong>our</strong> data collection process<br />

with a view to report<strong>in</strong>g this<br />

miss<strong>in</strong>g element <strong>in</strong> <strong>our</strong> 2016<br />

CSV report.<br />

We are look<strong>in</strong>g at how this<br />

data can be collected <strong>and</strong> <strong>our</strong><br />

target is to <strong>in</strong>clude it <strong>in</strong> <strong>our</strong><br />

2017 CSV report.<br />

External<br />

assurance<br />

Yes, see assurance<br />

statement p295<br />

No<br />

Yes, see assurance<br />

statement p295<br />

Yes, see assurance<br />

statement p295<br />

Yes, see assurance<br />

statement p295<br />

Yes, see assurance<br />

statement p295<br />

G4-PR8 HRC: Anti-corruption <strong>and</strong> privacy > Data privacy p248 Yes, see assurance<br />

statement p295<br />

<strong>Nestlé</strong> <strong>in</strong> <strong>society</strong> – Creat<strong>in</strong>g <strong>Shared</strong> <strong>Value</strong> <strong>and</strong> meet<strong>in</strong>g <strong>our</strong> <strong>commitments</strong> <strong>2015</strong> 341

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