Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Focus Groups
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
1 month 1 month 2 weeks 1 week 1 month
Logs
Local Stress Theory
MSIT & MBI
Figure 10: overview of the project structure
*Precisely 12 months between survey 1 and 2 administration
Stage 2 of the research process was the completion of daily logs (see Section 2c of this chapter), with all
employees in the participating service area offered the chance to take part in this phase of the study. The use of
the daily log phase was designed in conjunction with the PAO to be something that employees may be familiar with
from previous change initiatives, meaning the numbers participating in this phase may be greater than should it
have been a ‘fresh’ initiative. Individuals were asked to answer just four questions at the end of their work day
phrased in a positive manner to follow the AI protocol, aimed at finding out what is working well in the organisation
and why, and the areas which may need improvement.
The final two phases of the AI component were the conducting of interviews and focus groups. Semistructured
interviews (Phase 3, see Section 2d) were conducted with interested employees in order to ascertain
further information on the outcomes of both the survey and log phases. Due to complete anonymity in the log
phase, log results were analysed following completion of the phase and then fed back to individuals at the
beginning of each interview. In this manner individuals were asked to comment further on the results, including
the areas which work well for them in their work day and how these might be implemented into areas which do not