Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Table 14: Raw threshold scores on each MBI-GS factor indicating high and low levels of burnout.
Exhaustion Cynicism Professional
Efficacy
Threshold Scores for Burnout
High 16 or over 13 or over 30 or over
Moderate 8-15 6-12 24-29
Low 0-7 0-5 0-23
Simple case selection of just those individuals whose MBI-GS scores indicate a high burnout outcome,
suggest that there are 15 employees who took part in Survey 1 who are suffering from Burnout, i.e. scoring high on
each of Exhaustion and Cynicism, and low on Professional Efficacy. Therefore of those taking part in the study,
11.5% are suffering from Burnout, as discussed by Maslach & Jackson (1996). This would equate to 8% of the
entire population of Service 6. As per a method of comparison, all cases in which a high score is gained in any of
the three factors (i.e.16 or above on Exhaustion, 13 or above on Cynicism, or 23 or less on Professional Efficacy)
identified were excluded from the data set. This left 51 employee scores remaining who showed no evidence of
Burnout at all, relating to 38.93% of the participating organisation and 27.13% of all Service 6 employees. The
following analysis assesses whether or not there are differences between those groups identified as suffering from
‘high’ burnout (and therefore high Exhaustion, high Cynicism and low Professional Efficacy) and those without any
burnout factor outcomes, i.e. sub-threshold scores for all 3 factors.