Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

239
6b) Email
Throughout the log phase over-use, over-reliance and expected immediacy of response to email were central
themes, and ones which was carried on through 9 of the 13 individual interviews that took part in the interviews.
Participants described receiving numerous irrelevant emails throughout the day⁵ which take time to read and
discard or reply to³. These emails included messages for groups to which the participant did not belong⁴ but still
received. Similarly, participants would receive emails from individuals sitting in the same office as them, and many
of these same senders would require almost-immediate responses⁵.
Indicative Intervention Suggestion ⁵ : “An organisational drive to focus on having
conversations, instead of
using emails all of the time. Therefore use email as a last line of communication. Perhaps using email only as a
method of backing up what was said in conversations – would save a lot of time”.
Indicative Intervention Suggestion³: “Accept periods when Outlook is turned off at the
periodic checks for urgent messages”.
workstation but with
Indicative Intervention Suggestion³: “Maybe enable email buddying for efficiency Would help to support
colleagues”.
Indicative Intervention Suggestion ⁴ : “Set up targeted groups for [name of satellite site], so that they can send
emails to particular groups and not everyone”.