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340 Brtek, M.D., & Motowidlo, S.J., 2002. Effects of Procedure and Outcome Accountability on Interview Validity, Journal of Applied Psychology, 87(1), pp. 185- 191 Buboltz, W.C., Jr., 1997. Occupational Stress and Career Development Task Mastery, Dissertation Abstracts International Section A: Humanities and Social Sciences, 57 (10-A), pp. 4271 Cambridge Online Dictionaries., 2011. Definition of Deliberate, Cambridge University Press. Available at: http://dictionary.cambridge.org/dictionary/british/deliberate_1 q=deliberate Last accessed August 2011 Carlan, P.E., & Nored, L.S., 2008. An Examination of Officer Stress: Should Police Departments Implement Mandatory Counselling Journal of Police and Criminal Psychology, 23, pp. 8-15 Cassidy, T., 2000. Stress, Healthiness and Health Behaviours: An Exploration of the Role of Life Events, Daily Hassles, Cognitive Appraisal and the Coping Process, Counselling Psychology Quarterly, 13 (3), pp. 293-311 Chamberlain, K., & Zika, S., 1990. The Minor Events Approach to Stress: Support for the Use of Daily Hassles, British Journal of Psychology, 81, pp. 469-481 Champy, J., 1995. Reengineering Management: The Mandate for new Leadership, New York: Harper-Business Chang, E., & Hancock, K., 2003. Role Stress and Role Ambiguity in New Nursing Graduates in Australia, Nursing and Health Studies, 5, pp. 155- 163 Chartered Institute of Personnel Development 2011a. Absence Management: Annual Survey Report 2011 [Online]. Available at: http://www.cipd.co.uk/hr-resources/survey-reports/absence-management- 2011.aspx Chartered Institute of Personnel Development 2011b. Resourcing and Talent Planning: Annual Survey Report 2011 [Online]. Available at: http://www.cipd.co.uk/binaries/Resourcing%20and%20talent%20planning %20survey%202011.pdf Chen, S., Westman, M., & Eden, D., 2009. Impact of Enhanced Resources on Anticipatory Stress and Adjustment to New Information Technology: A field-Experiment Test of Conservation of Resources Theory, Journal of Occupational Health Psychology, 14 (3), pp. 219-230
341 Chen, W-Q., Siu, O-L., Lu, J-F., Cooper, C.L., & Phillips, D.R. (2009). Work Stress and Depression: the Direct and Moderating Effects of Informal Social Support and Coping, Work & Stress, 25 (5), pp. 431-443 Chioncel, N.E., Van der Veen, R.G.W., Wildemeersch, D., & Jarvis, P., 2003. The Reliability and Validity of Focus Groups as a Research Method in Adult Education, International Journal of Lifelong Education, 22 (5), pp. 495-517 Chmiel, N., 2000. Introduction to Work and Organizational Psychology: A European Perspective, Oxford: Blackwell Christian, P., & Lolas, F., 1985. The Stress Concept as a Problem for a ‘Theoretical Pathology’, Social Science & Medicine, 21 (12), pp. 1363-1365 Clint, S., Barry, W., & Alexia, L., 2008. Can Organisational Safety Climate and Occupational Stress Predict Work-Related Driver Fatigue, Transportation Research Part F: Traffic Psychology and Behaviour, 11 (6), pp, 418-426 Cohen, S., Miller, G.E., & Rabin, B.S., 2001.Psychological Stress and Antibody Response to Immunization: A Critical Review of the Human Literature, Psychosomatic Medicine, 63 (7), pp. 7-18 Cohen, S., Tyrrell, D.A.J., & Smith, A.P., 1993. Negative Life Events, Perceived Stress, Negative Affect, and Susceptibility to the Common Cold, Journal of Personality and Social Psychology, 64 (1), pp. 131-140 Collins, S., Coffey, M., & Morris, L., 2010. Social Work Students: Stress, Support and Well-Being, British Journal of Social Work, 40, pp. 963-982 Collings, J., & Murray, P., 1996. Predictors of Stress Amongst Social Workers: An Empirical Study, British Journal of Social Work, 26, pp. 375- 387 Cooper, C.L., Dewe, P.J., & O’Driscoll, M.P., 2001. Organisational Stress: A Review and Critique of Theory, research, and Applications, London: SAGE Publications Cooperrider, D.L., Whitney, D., & Stavros, J.M., 2008. Appreciative Inquiry Handbook: For Leaders of Change, 2 nd Ed., Brunswick, OH.: Crown Custom Publishing Cornwall, A., & Jewkes, R., 1995. What is Participatory Research, Social Sciences & Medicine, 41 (12), pp. 1667-1676 Cousins, R., Mackay, C.J., Clarke, S.D., Kelly, C., Kelly, P.J., & McCaig, R.H., 2004. Management Standards’ and Work-Related Stress in the UK: Practical Development, Work & Stress, 28 (2), pp. 113-136
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Managing Workplace Stress: An Appre
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3 ABSTRACT ANGLIA RUSKIN UNIVERSITY
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Shelley and Eva - Love you both!Tab
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7 List of Figures Page and table nu
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9 Copyright of Thesis Managing Stre
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11 Chapter I: Introduction My overt
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13 4. Destiny - deliver the innovat
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15 Appreciative Inquiry methodology
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17 respectively present the quantit
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19 Chapter II: (Occupational) Stres
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21 on the use of the word stress wi
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23 Onset of resistance reaction can
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25 should the stress response not b
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27 1.a2.1) Critique of Stimulus-Bas
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29 within the person throughout sit
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31 Discussion Box 3: Example of Tra
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33 The transactional model is an im
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35 2. Active Jobs: high demands plu
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37 The first of a further two commo
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39 to investigate the time-dependan
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41 Chapter III: Types, Costs & Mana
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43 period, the threats are sufficie
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45 distinctly showing that stress a
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47 Melchior et al. (2007) found tha
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49 influenza. Similarly evidence fr
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51 The previous section has provide
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53 1d) Occupational Stressors Throu
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55 on stress-related outcomes was c
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57 Research has indicated that role
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59 they are to achieve career goals
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61 seriously, then stress in organi
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63 (1992), where the author notes t
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65 secondary and primary workplace
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67 the usefulness for the researche
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69 understanding of organisational
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71 Chapter IV: Organisations & Orga
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73 bureaucracy (Salaman, 2000). The
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75 between departments, functions a
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77 purposes. As previously stated,
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79 buried but learned from, with th
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81 improvement drive. Individual em
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83 world as systematic and HSM evol
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85 exploring their constituent part
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87 intervening in workplace stress,
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90 Chapter V: Conceptual Framework
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92 interaction between demands, con
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95 primary techniques are proactive
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97 2) Organisational Background The
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99 emphasised Handy's four organisa
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101 2011 12.5% 3.4% 8.7% 7.5% 5.5%
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103 Musculo-Skeletal 1271.43 30.3 8
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105 Table 4 shows the number of all
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107 Chapter VI: Methodology The cur
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109 The study also uses the qualita
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111 interpretations of individuals
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113 and the use of qualitative meth
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115 method philosophies” (Maxcy,
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117 develop a vision for change. Th
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119 1b.2) Theoretical Foundations a
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121 2. The Principle of Simultaneit
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Discussion Box 8: How the five prin
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125 2) Dreaming Figure 1: The 4D’
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127 2) Dream 3) Design 4) Destiny 5
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129 Focus Groups Phase 1 Phase 2 Ph
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131 work-related stress (Cousins et
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133 2a.1) Psychometric Properties o
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135 hypothesis testing is difficult
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137 people in some capacity”. The
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139 education services. Table 6 sho
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Discussion Box 11: What the MSIT an
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143 the study of minor psychiatric
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145 2c) ‘Log’ Research Phase Ev
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147 contexts, for example in the wo
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149 2. Why did it go well Further e
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151 Participants were asked to comp
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153 validating instruments, or at t
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155 interview process, providing mo
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157 2e.1) Critique of Focus Groups
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159 also bringing in other members
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161 the use of an Action Research a
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163 again to Jermaine Ravalier at A
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165 following this meeting the Huma
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167 Along these lines the majority
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169 researchers alike. Despite them
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171 related themes were combined in
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173 The potential ethical issues fo
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175
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177 Chapter VII: Survey Results The
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179 Table 8: Percentage demographic
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181 Table 10: Mean scores and stand
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183 Control .85 Exhaustion .93 Peer
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185 factors, it does not describe a
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187 statisticians recommending use
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189 Table 14: Raw threshold scores
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191 High Scoring 6.93 (15) 1.83 Cha
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193 41-50 13 (22.8%) 3-5 years 0 (0
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195 score as described by the origi
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197 and Professional Efficacy and C
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199 To summarise, a simple visual c
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201 5) Phase 1 vs. Phase 5 The purp
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203 With respect to the MSIT outcom
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205 Chapter VIII Part 1: Log Result
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207 Therefore by individuals provid
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209 2a.2) Peer Support Peer support
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211 2b.3) Communication Having the
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213 Finally individuals in some dep
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215 requiring improvement can be de
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217 to document verbal discussions
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219 Chapter VIII Part 2: Interview
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221 confidentiality and anonymity.
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223 As previously described, 13 ind
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225 4a.3) Creative Staff Throughout
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227 Example response 2 (Participant
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Page 231 and 232:
231 4c.1) Training Champions As abo
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235 Chapter VIII Part 3: Focus Grou
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237 Ravalier as lead researcher and
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239 6b) Email Throughout the log ph
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241 which improvements could be mad
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243 Table 25: proposed change actio
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245 The use of email was one of the
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247 Chapter VIII Part 4: Synthesise
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249 Chapter VIII Part 4: Synthesise
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251 ended, and further open-ended q
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253 In the same manner as emergent
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255 divergent similarities and diff
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257 flow chart which can be used to
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259 9a.1) What’s Working Well As
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261 workload, work patterns and/or
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263 As such only qualitative analys
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265 feature of the workplace which
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267 The design of a local stress th
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269
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Management Response 271
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273
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275 Help Available for Stress Feel
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277 concentrate on work while ignor
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279 employees can now access the co
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281 Access to IT; Access to Intrane
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283 Secondly was the task of a rese
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285
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287 Chapter X: Discussions The firs
Page 289 and 290: 289 has been conducted in the major
Page 291 and 292: 291 The first phase of the AI resea
Page 293 and 294: 293 to the allotted schedule and ad
Page 295 and 296: 295 2a) Research Question 1 “Can
Page 297 and 298: 297 timescale. However, whether or
Page 299 and 300: 299 ‘wasting’ training on those
Page 301 and 302: 301 employees spread across six ‘
Page 303 and 304: 303 Professional Efficacy. Similarl
Page 305 and 306: 305 experience within the JDCS, and
Page 307 and 308: 307 As is expected in research whic
Page 309 and 310: 309 Houdmont, Kerr and Addley (2012
Page 311 and 312: 311 3e) Phase 1 vs. Phase 5 As desc
Page 313 and 314: 313 that individual employees can w
Page 315 and 316: 315 experience of stress for employ
Page 317 and 318: 317 impractical because there are t
Page 319 and 320: 319 It is also assumed that the lea
Page 321 and 322: 321 Figure 21: Diagrammatic represe
Page 323 and 324: 323 The Job Demands-Control-Support
Page 325 and 326: 325 Chapter XI: Conclusions
Page 327 and 328: 327 organisational management there
Page 329 and 330: 329 use of quantitative approaches
Page 331 and 332: 331 research the relevant systemati
Page 333 and 334: 333 dissertation completion. Having
Page 335 and 336: 335 anonymous to remove any potenti
Page 337 and 338: 337 To conclude and finally sum up
Page 339: 339 Boddy, D., 2008. Management: An
Page 343 and 344: 343 Denis, D.J., 2011. Multiple Lin
Page 345 and 346: 345 Goeders, N.E., 2002. Stress and
Page 347 and 348: 347 in a Study of Health Care Refor
Page 349 and 350: 349 Kompier, M.A.J., & Cooper, C.L.
Page 351 and 352: 351 Mansell, A., & Brough, P., 2005
Page 353 and 354: 353 Narayanan, L., Menon, S., & Spe
Page 355 and 356: 355 Quine, L., & Pahl, J., 1991. St
Page 357 and 358: 357 Senge, P., 1990. The Fifth Disc
Page 359 and 360: 359 Theorell, T., 1996. Flexibility
Page 361 and 362: 361 Yu, L., Chiu, C-H., Lin, Y-S.,
Page 363 and 364: 363 Appendix 1: List of Abbreviatio
Page 365 and 366: Appendix 3: Hard Copy Survey Tools
Page 367 and 368: the workday. 3 I feel tired when I
Page 369 and 370: Appendix 4: Email Invitation to Stu
Page 371 and 372: Appendix 5: Hard Copy Invitation to
Page 373 and 374: Appendix 6: Survey 1 MSIT analysis
Page 375 and 376: 8. Do you think aspects of either o
Page 377 and 378: What are the possible benefits of m
Page 379 and 380: Appendix 10: Focus Group Schedule 1
Page 381 and 382: Appendix 11: Focus Group Ground Rul
Page 383 and 384: Key Words: Stress, Management Stand
Page 385 and 386: Piloting the combined survey amongs
Page 387 and 388: [Table 2 near here] DISCUSSION The
Page 389 and 390: REFERENCES 1. Cousins R, Mackay C,
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Table 1: Comparison of total sub-sc
Page 393 and 394:
Supplementary Table: Bivariate (Pea
Page 395 and 396:
Appendix 14: AR Project Feedback 5
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arise and I was concerned that, pre
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