Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Example response 1 (castlepark): “clearer structure to workload – reduced workload,
workload”
Example response 2 (Hard Copy Respondent 1): “Too many demands from too many
often leads to mistakes at the till.”
assistance with
directions all at once
2d.3) Communication
As previously demonstrated, one issue with communication was a lack of emphasis on face-to-face verbal
communication, and/or inappropriate bottom-up and top-down channels of communication. Therefore a
management-led organisational drive to ensure the use of verbal communication as the first method of
communication was a primary, feasible suggestion put forward.
Example response 1 (Merlin11): “I would love an organisational push on picking up the
time and, radically, speaking to colleagues Or even…in person!”
Example response 2 (Flora87): “Better communication in all levels of the service and
members issues”
phone from time to
attention to staff
2d.4) Email
The most often-cited remedy to any of the organisational issues was put forward with respect to over-use of
email. Participants suggested an organisational drive of lowered email use throughout the work day, utilising email