Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Finally individuals in some departments within Service 6 reported having no access to workplace computers which
made accessing online organisational services (e.g. the organisation’s intranet or webmail) difficult.
Example response 1 (Cartimandua): “I had to sit in a whole different TOWN for the network to be able to
manage the input of images.”
Example response 2 (Bookworm 82): “Responding to a research enquiry using the electronic catalogues. So
slow I had to abandon the work and use paper records as far as possible – time consuming and frustrating.”
2c.3) Email
Analysis of the log responses indicate that the major problem that employees have with respect to email is
the sheer number of emails that they receive in a work day. These issues seemed to revolve around two main
points: the amount of emails individuals had to read/respond to in addition to peers’ reliance on email as the
primary source of communication.
Example response 1 (Knackered!): “email is now building up in my in-box and I cannot see
the trees – I’ve been focussing 95% of my energy on the most pressing
the plates are about to stop spinning and come
crashing down.”
Example response 2 (Pasang): “removing large amounts of completely irrelevant
the wood for
priority and it now feels like some of
corporate spam”