Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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With respect to the Maslach Burnout Inventory-General Survey results, significant differences were found
between each of the three inherent factors. The higher scoring on both of Exhaustion and Cynicism in Survey 2
means that these participants had much increased levels of both of these, a clearly negative difference between
the two. Despite this a significantly higher score on Professional Efficacy was gained in Survey 2, i.e. social and
non-social accomplishments at work, is a hugely positive outcome. Individuals therefore felt that accomplishments
at work have improved over the past 12 months.
To summarise, the majority of the differences illustrated between outcomes in Surveys 1 and 2 have been
negative, indicating that the number of psychosocial hazards have increased over the period between the two
surveys. Similarly participants have described themselves as more exhausted and cynical toward their work,
although accomplishments at work also improved over the time period. Whether these differences can be
attributed to changes in personnel numbers over time is unclear, and would need rather more investigation to
clearly make these claims.
4) Conceptual Framework Review
Figure 21 presents a re-visiting of the conceptual framework, as explored originally in Chapter V, Section 1.
The framework represents the previous theories, models and typologies which were represented throughout the
presented research as well as the interrelations between each of these aspects. The stress literature is large with
theorists and researchers proposing different approaches to stress and stress-related outcomes. However, the
presented research is clearly located within two of these: the stimulus approach to organisational stress and the
transactional approach. The stimulus approach to organisational stress (see Chapter II, Section 1a.2) argues