Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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this focus group chapter formed the design of action plans for change, which were then presented to management
within Service 6 for implementation into the department. Finally, note that superscript figures above certain
statements relate to the proposed interventions in Table 25.
6) Focus Group Protocol & Results
6a) IT
Every individual who took part in the interview phase found IT systems and/or infrastructure¹ to be a daily
problem, and it was also mentioned 21 times in the log phase, the second-most mentioned source of everyday
stress. However, while individual felt that IT systems were a daily hassle they also appeared to know that some
training was available to help improve upon this issue, but they did not know how to access it¹. Similarly it was
clear that some employees are more computer-literate than others, and those with higher levels of computerliteracy
would be happy to utilise these skills to help others throughout the organisation ².
Indicative Intervention Suggestion¹: “Target training for different needs. E.g. some
literate whereas others aren’t. therefore target increased training for those who need it most”.
Indicative Intervention Suggestion²: “IT champions – train some people up to a certain level
to disseminate this training down to other people”.
people are very IT
and allow them