Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Table 25: proposed change action plans for areas identified.
Action Plans for Change
IT
Email
Bottom-Up
Communication
Help Available
for Stress
1. Target new training better so that those who need it more receive it
as necessary.
2. Have IT champions who can advise others with IT help as part of their
job role.
1. Have a top-down, service-wide ‘drive’ to use verbal communication
(telephone/face-to-face) over email at all opportunities.
2. Turn off email alerts to remove constant distractions, but with
systematic (hourly/twice-hourly) checks for important emails which
require urgent attention.
3. Enable an email ‘buddying’ system for when employees are off from
work/unavailable to answer emails. The buddies will reply to urgent
emails, and prioritise emails in terms of importance.
4. Set up targeted email groups so that when group emails are sent,
they go to specified groups of employees as opposed to all employees.
1. Employees often felt unable to, and sometimes intimidated to, put
forward their views on anything important happening throughout the
organisation. Therefore by allowing individuals to put forward
anonymous and constructive ideas and suggestions to management
would improve levels of bottom-up communication.
2. As a method of bottom-up communication, team meetings are the
ideal forum. However team meetings also need to be constructive and
positive. Therefore by having clear agendas and actions from team
meetings, as well as making these actions available across the service
for all to see, would increase both lateral communication across teams
as well as bottom-up and top-down communication.
1. Make it explicitly aware all of the potential organisational help and
avenues that are available to deal with stress. This includes hard-copies
of policies and procedures, as opposed to the information being based
on the company intranet which not all employees have easy and ready
access to.