Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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5) Recommendations & Future Research
The most important outcome of the presented thesis has been the success of the methodology used. In
particular using mixed methods to assess daily hassles and develop/implement organisational interventions was
found to be a powerful method of working. As such applying each of these elements to wider research projects,
and in particular working within the whole of an organisation to implement the methodologies used, is a strong
area for future research. Also it is recommended that the mainstream academic understanding of the AI cycle is
updated to include the 5 th ‘D’, Deliberate.
The potential outcomes associated with daily hassles both within and outside of the workplace requires
greater investigation. Therefore it is necessary that wider research is conducted on the impacts of daily hassles
outside of the workplace. For example, looking at the impact of daily hassles on known antecedents of major life
events such as work-life balance, exercise intentions and undertaking, smoking and alcohol drinking.
An extremely interesting outcome of the presented study regards employees turning up for work (and taking
the time to complete the survey) despite having high levels of Exhaustion and Cynicism, and low levels of
Professional Efficacy and hence suffering from defined ‘burnout’. Indeed upon selecting particular respondent
cases it was discovered that approximately 10% of respondents in Survey 1 (13 employees, 7% of all Service 6
employees) were suffering from burnout, as defined by Schaufeli et al. (1996). With these individuals unable to
fully participate and fulfil their work duties due to a Cynical attitude and feeling of emotional and physical
Exhaustion, a further investigation as to the impact of Burnout on work performance (and in particular
presenteeism) is required.