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Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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211<br />

2b.3) Communication<br />

Having the ability to communicate effectively with colleagues, management, employees and customers was<br />

a further method by which individuals felt that their day was improved. This lateral and horizontal communication<br />

appeared to play a strong part in both peer and management support by allowing the quick flow of information.<br />

Example response 1 (Knackered!): “I managed to create and get all the various<br />

other departments.”<br />

Example response 2 (Sally): “It was really enjoyable welcoming people to the site and<br />

joke with them.”<br />

communication out to<br />

having a laugh and<br />

2b.4) Able to Concentrate<br />

Being able to concentrate while working without disturbances was a simple method of reducing everyday<br />

hassles that individuals faced. This often meant being productive and managing to get more work completed.<br />

Example response 1 (Cartimandua): “I managed my time and was not disturbed so made good progress.”<br />

Example response 2 (rudedog): “NO interruptions WFH (working from home).”<br />

2c) Areas not Working as Well<br />

“What didn’t go so well”

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