Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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plan has been implemented is given, as well as a figure as to how the action plan relates to Table 29, which
provides the evidence for action plan implementation.
With respect to IT, two particular action plans were proposed out of the AI process. The first of these related
to an increased level of, or better targeting for, IT training in order to ensure that only IT training actually required
by employees were delivered. The second proposal included having individual training ‘champions’ with a good
level of IT literacy who could pass knowledge to colleagues who require help with specific IT issues without having
to wait for help from IT specialists, or ask for help from management. These two proposals were taken on board by
management and implemented into a number of action points (see Table 29, No. 5). The first of these action
points, to be completed for all employees within Service 6 within one month of the action plans being published,
was to ensure that IT training needs specific to each employee were analysed via personal development planning
and SMART objective setting. Similarly the IT training needs specific to particular teams throughout Service 6 are
to be identified and addressed. Thirdly before any new IT software or hardware is implemented the training needs
of staff will be assessed and training delivered as necessary. Finally, a number of training champions (or officers as
they will be titled in the organisation) will be assigned across the Service in order to provide individual support to
employees as necessary.
Of the action plans for email, each suggestion put forward has also been implemented. As per Action Point 2
in the ‘Email’ section of Table 28, individual employees were often interrupted in their work by the arrival of a
number of emails of a variety of importances throughout the course of the work day and thus interrupting
concentration. In order to improve upon these factors, two actions have been implemented into Service 6 (Table
29, No. 2). Employees have been advised how to turn off email alerts and staff have been given permission to