Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Example response 2 (Participant 2): “If I had to focus on the positive at any time then it would always
be based on my colleagues.”
4b) Areas Requiring Improvement
“Can you think of any areas which can be improved which may lighten the stress load you face”
While the focus of any Appreciative Inquiry project is the positive, and in particular what is working well, the above
question is integral to any change initiative. The question allows identification of areas of 'exceptional working', as
well as how these areas can be translated into others which are not working as well. Therefore by focussing on
areas requiring improvement whilst using a positively-framed question the ‘positivity principle’ is maintained.
4b.1) IT Problems
For all employees who took part in the interview phase, IT played a huge part as everyday stressors whether
or not the employee was computer-based. These issues ranged from having very slow computers through to a lack
of accessibility to organisational intranet and lack of computer capacity and computer programmes seemingly
working improperly.
Example response 1 (Participant 10): “I don’t look at the [name of company intranet] and I
particularly good computer skills either unfortunately erm so this [name
have no idea where to start.”
don’t have
of company intranet] is like huge and I