Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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score as described by the original authors. This therefore indicates that, as a whole, the respondents are high in
both Exhaustion and Cynicism. In contrast however, Professional Efficacy also scored very high (just .7 away from
being labelled as ‘high’). Due to the reversed phrasing of items this is a positive outcome, meaning that
respondents felt that they had good social and non-social accomplishments at work, despite high Exhaustion and
Cynicism.
Table 18: Mean MBI-GS scores for participants from the second survey.
Exhaustion Cynicism Professional
Efficacy
Mean Scores 20.18 15.96 29.30
Standard
Deviation
7.16 7.02 6.70
Threshold Scores for Burnout
High 16 or over 13 or over 30 or over
Moderate 8-15 6-12 24-29
Low 0-7 0-5 0-23
When compared with Survey 1 MBI-GS scores, Survey 2 results appear more extreme in each of the three
factors measured. While Exhaustion and Cynicism both scored ‘High’ outcomes in Survey 2 when compared with
‘Moderate’ in Survey 1, Professional Efficacy also scores a much higher score. Simple ‘eyeball’ comparison of the
outcomes from Surveys 1 and 2 in the MSIT and MBI-GS, as well as the demographic data, suggest that the
organisational situation has shifted dramatically over the 12 months that the research took place. In order to
discover significances however, proceed to Section 5.