Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Feel ‘Separate’
from Main
Organisation
1. Individuals in organisational satellite sites receive a lot of information
about corporate functions which they do not feel are attainable due to
geographic distance. Therefore having events that are attainable (i.e.
subsidised travel expenses; events closer to the site) would reduce this
feeling of isolation from the rest of the organisation.
2. Have ‘proportional attendance’ by management across sites. Many
individuals in the satellite sites felt that they did not know their
manager, but having regular access to management would help this
issue.
As evidenced through Chapter VIII Parts 1 and 2, apparent poor IT systems and/or provisions were an area
of the workplace which required improvement. In order to deal with these issues two feasible interventions were
designed which would have the potential to impact greatly on employee daily hassles. First of all it was widely
agreed that individuals throughout the organisation have differing levels of IT literacy. Therefore by targeting new
and existing training modules depth toward those who require the extra training, rather than giving a shallow level
of training to every employee, would help improve on this area.
A second suggestion would incorporate two of the areas depicted as working well. Results from both the log
and interview stages suggested that peer support/relationships with colleagues was one of the areas which
improved upon individual experiences throughout their working day. Similarly, the passion and dedication of staff
within Service 6 was clear to see throughout the interview phase. In combining these two areas the idea of having
a number of ‘Training Champions’ throughout the Service were suggested. These champions would be individuals
of high IT literacy and, as part of their annual working objectives, would be responsible for providing help and
advice on anything IT-based to others in the Service who may be struggling.