Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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This third question was designed to assess areas in which improvements could be feasibly implemented
within the participating department. Altogether 141 out of 152 days worth of information was collected with these
responses (92.76%) consisting 158 separate issues.
2c.1) Workload
Although individuals felt that managing to complete various pieces of work, and the productivity associated
with this, were positive experiences workload was one of the areas which individuals felt was not working well. The
quantitative workload individuals faced was therefore a major source of often-cited stressor quoted by a variety of
individuals throughout the log phase.
Example response 1 (castlepark): “Too many areas of work that require the same
priority, making it difficult to structure the day.”
level of attention and
Example response 2 (Huffer): “Finding that I was having to take on additional work load. Opening an internal
emails[sic] after having made appointments so will miss out on a social team lunch.”
2c.2) IT
Problems with IT systems was the second most often-cited area of problem for Service 6 employees. These
issues seemed to revolve around two particular issues: the speed of IT systems and internet, as well as availability
of IT systems. There were therefore reported problems with gaining access to the internet due to a lack of Wi-Fi
access in certain satellite sites, and along similar lines accessing IT systems on very slow systems was a problem.