Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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4b.3) Email Communication
For those employees whose role is more computer-based than others, the improper-use and over-reliance on
email as the preferred method of communication was a major source of everyday stress. Many individuals felt that
email had become an alternative for verbal communication, despite working in an open-plan office and being just
yards from colleagues. Also, there seemed to be an expectation for immediate responses to emails on the part of
the sender.
Example response 1 (Participant 1): “Stop sending me emails every 5 minutes when
opposite room going ‘oh have you done this, have done that,
what’s going on with this”
Example response 2 (Participant 2): “In terms of email I think in my point of view the
an email is if someone emails you they expect an immediate
response.”
you’re in the
biggest problem with
4b.4) Satellite Sites ‘Distant’ from Main Organisation
Within the organisation there are a number of smaller sites which work away from the main organisational
'hub', some of which in a different town to this 'hub'. These satellite sites are an integral part of the organisation,
but employees did not feel part of the organisation. Due to the geographical distance employees cannot attend
many corporate functions, and individuals do not feel as though they receive adequate support from management
in order to feel as part of the overall organisation.