Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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In the same manner as emergent and divergent themes relating to what’s working well were established
from the first two qualitative phases of the study, similar and divergent categories were established for areas
needing improvements. Indeed one of the two most emergent themes to come from the log phase was that of a
need to improve IT provisions throughout the organisation. This was mirrored in the interview outcomes, in which
IT provision improvement was one of the most powerful determinants as to what needed improvement within the
organisation. Similarly, email communications was one of the strongest outcomes in both the log and interview
phases with respect to an area which needed improvement.
As well as the number of similarities between the findings of the log and interview phases, there are also a
number of different and divergent outcomes. For example, the area which was most often cited from the log phase
as working well was the experience of a high workload. Therefore while it was the experience of ‘small gains’ with
respect to completing pieces of work which improved the working day, having a workload which is too great
throughout any one working day was a problem for employees. Second divergent findings emanate from the
interview analysis findings. From the semi-structured interviewing it was clear that should individuals become
overly distressed through the work day they had no idea of the help that would be available to them. Similar
responses were not gathered from log data and were therefore not part of the original interview schedules, but it
became clear that this was an important issue throughout the interview sessions.
9) Mixed Methods Results