Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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264 there was a clear positive outcome with respect to Peer Support (c). Indeed, the support and guidance provided by fellow colleagues allowed respondents to achieve more at work and to deal with stressful situations. 9b.2) What Needs Improvement The results already presented show that there have been a number of areas both quantitatively and qualitatively which were ‘working well’ and do not match. Similarly both quantitative and qualitative outcomes found areas requiring improvement which do not complement each other. Figures 18 and 19 depict the qualitative and quantitative results which cannot be matched with any others. Figure 19: quantitative MSIT factors which have not been found to mix with any qualitative outcomes. (a) Peer Support (b) (c) Role Control One clear area of divergence between the qualitative and quantitative outcomes was the finding within the MSIT that Peer Support was an area of working which required improvement, whereas the qualitative results clearly found this factor to provide a positive experience. Indeed, for many respondents Peer Support was an important
265 feature of the workplace which helps with their everyday experiences of stress via mechanisms such as reducing demands, and providing support should a particular experience become too stressful. Results of the MSIT also presented ‘Role’ and ‘Control’ as further areas requiring improvement. Role, which refers to the employee understanding of their role in the organisation and a lack of role conflict, was not found in the qualitative phase as an area which required improvement when participants were asked about it. Similarly Control, or the amount of say that individuals have within his/her work, was an area of psychosocial risk in the MSIT but had no direct relationship from qualitative results. 10) Local Stress Theory Among the included objectives of the presented thesis, the first was the design of a ‘Local Stress Theory’ based on the results of the mixed methodology analysis which can be applied to the population of Service 6. Figure 20 therefore depicts the outcome of the local stress theory. The design of this local stress theory was facilitated by the convergent mixed methods data analysis, as demonstrated throughout Section 9 of this chapter. Quantitative and qualitative results which complimented each other, presenting confirmatory research outcomes, become part of the either the ‘stressor’ or ‘buffer’, depending upon whether each area was working well or needing improvement. Additionally, where there was no potential for convergent outcomes (for example where the qualitative results described phenomena not measured in the quantitative surveys), these areas were added to the stress theory also. Those subjects presented as a ‘Stressor’ below represent the outcomes which were clearly found to require improvement, whereas the ‘Buffer’ concepts relate to those working well. Throughout the Appreciative Inquiry
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Managing Workplace Stress: An Appre
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3 ABSTRACT ANGLIA RUSKIN UNIVERSITY
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Shelley and Eva - Love you both!Tab
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7 List of Figures Page and table nu
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9 Copyright of Thesis Managing Stre
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11 Chapter I: Introduction My overt
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13 4. Destiny - deliver the innovat
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15 Appreciative Inquiry methodology
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17 respectively present the quantit
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19 Chapter II: (Occupational) Stres
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21 on the use of the word stress wi
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23 Onset of resistance reaction can
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25 should the stress response not b
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27 1.a2.1) Critique of Stimulus-Bas
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29 within the person throughout sit
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31 Discussion Box 3: Example of Tra
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33 The transactional model is an im
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35 2. Active Jobs: high demands plu
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37 The first of a further two commo
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39 to investigate the time-dependan
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41 Chapter III: Types, Costs & Mana
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43 period, the threats are sufficie
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45 distinctly showing that stress a
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47 Melchior et al. (2007) found tha
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49 influenza. Similarly evidence fr
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51 The previous section has provide
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53 1d) Occupational Stressors Throu
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55 on stress-related outcomes was c
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57 Research has indicated that role
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59 they are to achieve career goals
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61 seriously, then stress in organi
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63 (1992), where the author notes t
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65 secondary and primary workplace
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67 the usefulness for the researche
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69 understanding of organisational
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71 Chapter IV: Organisations & Orga
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73 bureaucracy (Salaman, 2000). The
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75 between departments, functions a
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77 purposes. As previously stated,
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79 buried but learned from, with th
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81 improvement drive. Individual em
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83 world as systematic and HSM evol
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85 exploring their constituent part
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87 intervening in workplace stress,
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90 Chapter V: Conceptual Framework
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92 interaction between demands, con
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95 primary techniques are proactive
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97 2) Organisational Background The
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99 emphasised Handy's four organisa
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101 2011 12.5% 3.4% 8.7% 7.5% 5.5%
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103 Musculo-Skeletal 1271.43 30.3 8
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105 Table 4 shows the number of all
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107 Chapter VI: Methodology The cur
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109 The study also uses the qualita
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111 interpretations of individuals
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113 and the use of qualitative meth
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115 method philosophies” (Maxcy,
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117 develop a vision for change. Th
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119 1b.2) Theoretical Foundations a
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121 2. The Principle of Simultaneit
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Discussion Box 8: How the five prin
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125 2) Dreaming Figure 1: The 4D’
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127 2) Dream 3) Design 4) Destiny 5
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129 Focus Groups Phase 1 Phase 2 Ph
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131 work-related stress (Cousins et
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133 2a.1) Psychometric Properties o
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135 hypothesis testing is difficult
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137 people in some capacity”. The
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139 education services. Table 6 sho
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Discussion Box 11: What the MSIT an
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143 the study of minor psychiatric
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145 2c) ‘Log’ Research Phase Ev
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147 contexts, for example in the wo
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149 2. Why did it go well Further e
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151 Participants were asked to comp
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153 validating instruments, or at t
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155 interview process, providing mo
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157 2e.1) Critique of Focus Groups
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159 also bringing in other members
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161 the use of an Action Research a
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163 again to Jermaine Ravalier at A
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165 following this meeting the Huma
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167 Along these lines the majority
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169 researchers alike. Despite them
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171 related themes were combined in
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173 The potential ethical issues fo
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175
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177 Chapter VII: Survey Results The
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179 Table 8: Percentage demographic
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181 Table 10: Mean scores and stand
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183 Control .85 Exhaustion .93 Peer
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185 factors, it does not describe a
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187 statisticians recommending use
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189 Table 14: Raw threshold scores
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191 High Scoring 6.93 (15) 1.83 Cha
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193 41-50 13 (22.8%) 3-5 years 0 (0
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195 score as described by the origi
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197 and Professional Efficacy and C
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199 To summarise, a simple visual c
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201 5) Phase 1 vs. Phase 5 The purp
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203 With respect to the MSIT outcom
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205 Chapter VIII Part 1: Log Result
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207 Therefore by individuals provid
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209 2a.2) Peer Support Peer support
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211 2b.3) Communication Having the
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Page 219 and 220: 219 Chapter VIII Part 2: Interview
Page 221 and 222: 221 confidentiality and anonymity.
Page 223 and 224: 223 As previously described, 13 ind
Page 225 and 226: 225 4a.3) Creative Staff Throughout
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Page 231 and 232: 231 4c.1) Training Champions As abo
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Page 239 and 240: 239 6b) Email Throughout the log ph
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Page 245 and 246: 245 The use of email was one of the
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Page 253 and 254: 253 In the same manner as emergent
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Page 259 and 260: 259 9a.1) What’s Working Well As
Page 261 and 262: 261 workload, work patterns and/or
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Page 267 and 268: 267 The design of a local stress th
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Page 271 and 272: Management Response 271
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Page 283 and 284: 283 Secondly was the task of a rese
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Page 287 and 288: 287 Chapter X: Discussions The firs
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Page 291 and 292: 291 The first phase of the AI resea
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Page 295 and 296: 295 2a) Research Question 1 “Can
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Page 301 and 302: 301 employees spread across six ‘
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Page 305 and 306: 305 experience within the JDCS, and
Page 307 and 308: 307 As is expected in research whic
Page 309 and 310: 309 Houdmont, Kerr and Addley (2012
Page 311 and 312: 311 3e) Phase 1 vs. Phase 5 As desc
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315 experience of stress for employ
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317 impractical because there are t
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319 It is also assumed that the lea
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321 Figure 21: Diagrammatic represe
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323 The Job Demands-Control-Support
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325 Chapter XI: Conclusions
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327 organisational management there
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329 use of quantitative approaches
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331 research the relevant systemati
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333 dissertation completion. Having
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335 anonymous to remove any potenti
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337 To conclude and finally sum up
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339 Boddy, D., 2008. Management: An
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341 Chen, W-Q., Siu, O-L., Lu, J-F.
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343 Denis, D.J., 2011. Multiple Lin
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345 Goeders, N.E., 2002. Stress and
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347 in a Study of Health Care Refor
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349 Kompier, M.A.J., & Cooper, C.L.
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351 Mansell, A., & Brough, P., 2005
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353 Narayanan, L., Menon, S., & Spe
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355 Quine, L., & Pahl, J., 1991. St
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357 Senge, P., 1990. The Fifth Disc
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359 Theorell, T., 1996. Flexibility
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361 Yu, L., Chiu, C-H., Lin, Y-S.,
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363 Appendix 1: List of Abbreviatio
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Appendix 3: Hard Copy Survey Tools
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the workday. 3 I feel tired when I
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Appendix 4: Email Invitation to Stu
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Appendix 5: Hard Copy Invitation to
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Appendix 6: Survey 1 MSIT analysis
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8. Do you think aspects of either o
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What are the possible benefits of m
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Appendix 10: Focus Group Schedule 1
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Appendix 11: Focus Group Ground Rul
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Key Words: Stress, Management Stand
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Piloting the combined survey amongs
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[Table 2 near here] DISCUSSION The
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REFERENCES 1. Cousins R, Mackay C,
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Table 1: Comparison of total sub-sc
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Supplementary Table: Bivariate (Pea
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Appendix 14: AR Project Feedback 5
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arise and I was concerned that, pre
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