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344 Edwards, J.A., Webster, S., Van Laar, D., & Easton, S., 2008. Psychometric Analysis of the UK Health and Safety Executive’s Management Standards Work-Related Stress Indicator Tool, Work & Stress, 22 (2), pp. 96-107 Elsass, P.M., & Veiga, J.F., 1997. Job Control and Job Strain: A Test of Three Models, Journal of Occupational Health Psychology, 2, pp. 195-211 Escriba-Aguir, V., Martin-Baena, D., & Perez-Hoyos, S., 2006. Psychosocial Work Environment and Burnout Among Emergency Medical and Nursing Staff, International Archives of Occupational and Environmental Health, 80, pp. 127-133 European Foundation 2001. Ten Years of Working Conditions in the European Union, Dublin, Ireland: European Foundation for the Improvement of Living and Working Conditions Evans, G.W., & Johnson, D., 2000. Stress and Open-Office Noise, Journal of Applied Psychology, 85 (5), pp. 779-783 Feilzer, M.Y., 2010. Doing Mixed Methods Research Pragmatically: Implications for the Rediscovery of Pragmatism as a Research Paradigm, Journal of Mixed Methods Research, 4 (1), pp. 6-16 Fitzgerald, S.P., Murrell, K.L., & Miller, M.G., 2003. Appreciative Inquiry: Accentuating the Positive, Business Strategy Review, 14 (1), pp. 5-7 Ford, J.D., & Ford, L.W., 1994. Logics of Identity, Contradiction, and Attraction in Change, The Academy of Management Review, 19 (4), pp. 756-785 French, W., Bell, C., & Zawacki, R., 1994. Organizational Development and Transformation: Managing Effective Change, US: McGraw-Hill Freudenberger, H.J., 1974. Staff Burn-Out, Cited in: Sasaki, M., Kitaoka- Higashiguchi, K., Morikawa, Y., & Nakagawa, H., 2009. Relationship Between Stress Coping and Burnout in Japanese Hospital Nurses, Journal of Nursing Management, 17, pp. 359-365 Fricke, W., 1983. Participatory Research and the Enhancement of Workers’ Innovative Qualifications, Journal of Occupational Behaviour, 4, pp. 73-87 Garvin, D.A., 1993. Building A Learning Organization, Harvard Business Review, 71 (4), pp. 78-91 Giga, S.I., Cooper, C.L., & Faragher, B., 2003. The Development of a Framework for a Comprehensive Approach to Stress Management Interventions at Work, International Journal of Stress Management, 10 (4), pp. 280-296
345 Goeders, N.E., 2002. Stress and Cocaine Addiction, Journal of Pharmacology and Experimental Therapeutics, 301 (3), pp. 785-789 Gorter, R.C., 2007. Work Stress and Burnout Among Dental Hygienists, International Journal of Dental Hygiene, 3, pp. 88-92 Gruen, R.J., Folkman, S., & Lazarus, R.S., 1988. Centrality and Individual Differences in the Meaning of Daily Hassles, Journal of Personality, 56 (4), pp. 743-762 Gyorkos, C., Becker, J., Massoudi, K., de Bruin, G.P., & Rossier, J., 2012. The Impact of Personality and Culture on the Job Demands-Control Model of Job Stress, Swiss Journal of Psychology, 71(1), pp. 21-28 Halbesleben, J.R.B., Osburn, H.K., & Mumford, M.D., 2006. Action Research as a Burnout Intervention. Reducing Burnout in the Federal Fire Service, Journal of Applied Behavioural Science, 42 (2), pp. 244-266 Hammer, M., 1996. Beyond Reengineering: How the Process-Centred Organization is Changing our Work and our Lives, New York: HaperBusiness Hammonds, S., 1998. The Thin Book of Appreciative Inquiry, OR: Thin Book Publishing Hansen, A.M., Hogh, A., Persson, R., Karlson, B., Garde, A.H., & Orbaek, P., 2006. Bullying at Work, Health Outcomes, and Physiological Stress Response, Journal of Psychosomatic Research, 60 (1), pp. 63-72 Harrison, R., 2000. Employee Development, 2 nd Ed., Institute of Personnel and Development Hashizume, M., Yamada, U., Sato, A., Hayashi, K., Amano, Y., Makino, M., Yoshiuchi, K., & Tsuboi, K., 2008. Stress and Psychological Factors Before a Migraine Attack: A Time-Based Analysis, BioPsychoSocial Medicine, 2 (14) Haslam, S.A., 2004. Psychology in Organizations: The Social Identity Approach, London: SAGE Hayes, C.T., & Weathington, B.L., 2007. Optimism, Stress, Life Satisfaction and Job Burnout in Restaurant Managers, The Journal of Psychology, 141 (6), pp. 565-579 Health and Safety Executive 2004. Management Standards Indicator Tool User Manual [Online]. Available at: www.hse.gov.uk/stress/standards/pdfs/indicatortoolmanual.pdf, Last Accessed: 10.01.12
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Managing Workplace Stress: An Appre
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3 ABSTRACT ANGLIA RUSKIN UNIVERSITY
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Shelley and Eva - Love you both!Tab
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7 List of Figures Page and table nu
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9 Copyright of Thesis Managing Stre
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11 Chapter I: Introduction My overt
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13 4. Destiny - deliver the innovat
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15 Appreciative Inquiry methodology
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17 respectively present the quantit
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19 Chapter II: (Occupational) Stres
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21 on the use of the word stress wi
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23 Onset of resistance reaction can
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25 should the stress response not b
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27 1.a2.1) Critique of Stimulus-Bas
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29 within the person throughout sit
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31 Discussion Box 3: Example of Tra
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33 The transactional model is an im
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35 2. Active Jobs: high demands plu
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37 The first of a further two commo
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39 to investigate the time-dependan
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41 Chapter III: Types, Costs & Mana
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43 period, the threats are sufficie
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45 distinctly showing that stress a
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47 Melchior et al. (2007) found tha
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49 influenza. Similarly evidence fr
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51 The previous section has provide
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53 1d) Occupational Stressors Throu
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55 on stress-related outcomes was c
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57 Research has indicated that role
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59 they are to achieve career goals
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61 seriously, then stress in organi
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63 (1992), where the author notes t
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65 secondary and primary workplace
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67 the usefulness for the researche
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69 understanding of organisational
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71 Chapter IV: Organisations & Orga
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73 bureaucracy (Salaman, 2000). The
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75 between departments, functions a
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77 purposes. As previously stated,
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79 buried but learned from, with th
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81 improvement drive. Individual em
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83 world as systematic and HSM evol
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85 exploring their constituent part
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87 intervening in workplace stress,
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90 Chapter V: Conceptual Framework
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92 interaction between demands, con
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95 primary techniques are proactive
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97 2) Organisational Background The
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99 emphasised Handy's four organisa
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101 2011 12.5% 3.4% 8.7% 7.5% 5.5%
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103 Musculo-Skeletal 1271.43 30.3 8
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105 Table 4 shows the number of all
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107 Chapter VI: Methodology The cur
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109 The study also uses the qualita
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111 interpretations of individuals
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113 and the use of qualitative meth
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115 method philosophies” (Maxcy,
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117 develop a vision for change. Th
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119 1b.2) Theoretical Foundations a
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121 2. The Principle of Simultaneit
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Discussion Box 8: How the five prin
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125 2) Dreaming Figure 1: The 4D’
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127 2) Dream 3) Design 4) Destiny 5
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129 Focus Groups Phase 1 Phase 2 Ph
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131 work-related stress (Cousins et
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133 2a.1) Psychometric Properties o
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135 hypothesis testing is difficult
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137 people in some capacity”. The
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139 education services. Table 6 sho
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Discussion Box 11: What the MSIT an
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143 the study of minor psychiatric
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145 2c) ‘Log’ Research Phase Ev
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147 contexts, for example in the wo
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149 2. Why did it go well Further e
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151 Participants were asked to comp
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153 validating instruments, or at t
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155 interview process, providing mo
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157 2e.1) Critique of Focus Groups
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159 also bringing in other members
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161 the use of an Action Research a
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163 again to Jermaine Ravalier at A
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165 following this meeting the Huma
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167 Along these lines the majority
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169 researchers alike. Despite them
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171 related themes were combined in
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173 The potential ethical issues fo
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175
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177 Chapter VII: Survey Results The
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179 Table 8: Percentage demographic
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181 Table 10: Mean scores and stand
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183 Control .85 Exhaustion .93 Peer
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185 factors, it does not describe a
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187 statisticians recommending use
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189 Table 14: Raw threshold scores
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191 High Scoring 6.93 (15) 1.83 Cha
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193 41-50 13 (22.8%) 3-5 years 0 (0
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195 score as described by the origi
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197 and Professional Efficacy and C
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199 To summarise, a simple visual c
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201 5) Phase 1 vs. Phase 5 The purp
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203 With respect to the MSIT outcom
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205 Chapter VIII Part 1: Log Result
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207 Therefore by individuals provid
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209 2a.2) Peer Support Peer support
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211 2b.3) Communication Having the
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213 Finally individuals in some dep
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215 requiring improvement can be de
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217 to document verbal discussions
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219 Chapter VIII Part 2: Interview
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221 confidentiality and anonymity.
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223 As previously described, 13 ind
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225 4a.3) Creative Staff Throughout
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227 Example response 2 (Participant
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Page 231 and 232:
231 4c.1) Training Champions As abo
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235 Chapter VIII Part 3: Focus Grou
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237 Ravalier as lead researcher and
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239 6b) Email Throughout the log ph
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241 which improvements could be mad
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243 Table 25: proposed change actio
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245 The use of email was one of the
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247 Chapter VIII Part 4: Synthesise
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249 Chapter VIII Part 4: Synthesise
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251 ended, and further open-ended q
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253 In the same manner as emergent
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255 divergent similarities and diff
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257 flow chart which can be used to
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259 9a.1) What’s Working Well As
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261 workload, work patterns and/or
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263 As such only qualitative analys
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265 feature of the workplace which
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267 The design of a local stress th
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269
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Management Response 271
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273
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275 Help Available for Stress Feel
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277 concentrate on work while ignor
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279 employees can now access the co
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281 Access to IT; Access to Intrane
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283 Secondly was the task of a rese
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285
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287 Chapter X: Discussions The firs
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289 has been conducted in the major
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291 The first phase of the AI resea
Page 293 and 294: 293 to the allotted schedule and ad
Page 295 and 296: 295 2a) Research Question 1 “Can
Page 297 and 298: 297 timescale. However, whether or
Page 299 and 300: 299 ‘wasting’ training on those
Page 301 and 302: 301 employees spread across six ‘
Page 303 and 304: 303 Professional Efficacy. Similarl
Page 305 and 306: 305 experience within the JDCS, and
Page 307 and 308: 307 As is expected in research whic
Page 309 and 310: 309 Houdmont, Kerr and Addley (2012
Page 311 and 312: 311 3e) Phase 1 vs. Phase 5 As desc
Page 313 and 314: 313 that individual employees can w
Page 315 and 316: 315 experience of stress for employ
Page 317 and 318: 317 impractical because there are t
Page 319 and 320: 319 It is also assumed that the lea
Page 321 and 322: 321 Figure 21: Diagrammatic represe
Page 323 and 324: 323 The Job Demands-Control-Support
Page 325 and 326: 325 Chapter XI: Conclusions
Page 327 and 328: 327 organisational management there
Page 329 and 330: 329 use of quantitative approaches
Page 331 and 332: 331 research the relevant systemati
Page 333 and 334: 333 dissertation completion. Having
Page 335 and 336: 335 anonymous to remove any potenti
Page 337 and 338: 337 To conclude and finally sum up
Page 339 and 340: 339 Boddy, D., 2008. Management: An
Page 341 and 342: 341 Chen, W-Q., Siu, O-L., Lu, J-F.
Page 343: 343 Denis, D.J., 2011. Multiple Lin
Page 347 and 348: 347 in a Study of Health Care Refor
Page 349 and 350: 349 Kompier, M.A.J., & Cooper, C.L.
Page 351 and 352: 351 Mansell, A., & Brough, P., 2005
Page 353 and 354: 353 Narayanan, L., Menon, S., & Spe
Page 355 and 356: 355 Quine, L., & Pahl, J., 1991. St
Page 357 and 358: 357 Senge, P., 1990. The Fifth Disc
Page 359 and 360: 359 Theorell, T., 1996. Flexibility
Page 361 and 362: 361 Yu, L., Chiu, C-H., Lin, Y-S.,
Page 363 and 364: 363 Appendix 1: List of Abbreviatio
Page 365 and 366: Appendix 3: Hard Copy Survey Tools
Page 367 and 368: the workday. 3 I feel tired when I
Page 369 and 370: Appendix 4: Email Invitation to Stu
Page 371 and 372: Appendix 5: Hard Copy Invitation to
Page 373 and 374: Appendix 6: Survey 1 MSIT analysis
Page 375 and 376: 8. Do you think aspects of either o
Page 377 and 378: What are the possible benefits of m
Page 379 and 380: Appendix 10: Focus Group Schedule 1
Page 381 and 382: Appendix 11: Focus Group Ground Rul
Page 383 and 384: Key Words: Stress, Management Stand
Page 385 and 386: Piloting the combined survey amongs
Page 387 and 388: [Table 2 near here] DISCUSSION The
Page 389 and 390: REFERENCES 1. Cousins R, Mackay C,
Page 391 and 392: Table 1: Comparison of total sub-sc
Page 393 and 394: Supplementary Table: Bivariate (Pea
Page 395 and 396:
Appendix 14: AR Project Feedback 5
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arise and I was concerned that, pre
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