Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Furthermore it is possible that due to the differential nature of the MSIT that some of the results were
unexpected. For example the MSIT includes three different types of social support measurement (Peer Support,
Managerial Support and Relationships) whereas the JDCS simply describes social support. Similarly while Control
and Demands are also assessed within both the MSIT and JDCS, Role and Change are both assessed within the
MSIT also.
Qualitative data analysis outcomes from the presented study support the notion that both Demands and lack
of Peer Support are indeed stressors faced by employees in the participating organisation. As is suggested in the
JDCS demands (in the form of workload and the work environment) had a significant negative impact on the
experience of daily hassles. Indeed analytical results described Demands as having a clear impact on the
experience of stress, whereas Control had no such effect. Again agreeing with the JDCS Peer Support was found to
have a buffering effect on the experience of stress – colleagues could negate, or remove, some of the stressors.
Similarly Managerial Support (or lack thereof), which could be seen as a part of the social support aspect of the
JDCS, was also found to have a negative impact on the experience of stress.
However, the AI process also revealed that a number other aspects of the workplace also played a strong
part in the experience of stress. These factors include inadequate organisational communication techniques, with
an over-reliance on the use of electronic media, and a lack of two-way communication, both playing important
parts. These are clearly aspects of the workplace which are not readily assessed in studies which take a solely
JDCS-orientated approach, as many contemporary research studies have done. Along these lines the qualitative
aspect of the work found no place for Control in the work. Control is seen as a major mediator of the stress