Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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formulated (Taris et al., 1999). However these items are more generic than the original conceptions, and do not
refer to other people that the individual is working with. The three dimensions of the MBI-GS are as follows:
o Exhaustion (EX): measured by five items and relate to a draining of resources (Schaufeli et al., 2002). Is
generic in comparison to the MBI-HSS conceptualisation of Emotional Exhaustion, referring to fatigue but
without describing the course of these feelings as being people-based (Taris et al., 1999).
o Cynicism (CY): measured by five items which reflect indifference or a distant attitude toward one’s work in
general, as opposed to personal relationships within the workplace (Taris et al., 1999).
o Professional Efficacy (PE): measured by six items which have a broader scope than that of personal
accomplishment because it encompasses both the social and non-social accomplishments at work (Taris et
al., 1999).
2b.1) Psychometric Properties of the MBI-GS
The Maslach Burnout Inventory series are the instrument used most frequently for measuring burnout
(Diestel & Schmdit, 2010) and as such there have been various attempts to prove the validity and reliability of the
various MBI-related scales, such as the Maslach Burnout Inventory-Human Services Scale and the Maslach Burnout
Inventory-General Scale. The current study has taken the MBI-GS as the correct scale for use because it has been
developed for use by individuals regardless of whether they work directly with service users or not, while others
such as the MBI-HSS has been developed specifically for use by those working directly with others, or the MBI-ES
(Maslach Burnout Inventory-Educators Survey) which has been developed specifically for those working in the