Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

Appendix 10: Focus Group Schedule
1. Thank everyone for coming.
2. Explain who the two of us are and explain our roles at ARU, [PAO] and in
the project.
3. Explain how data is to be recorded in the focus group (i.e. flip-chart &
Andy).
4. Get individuals to introduce themselves – first names or what they’d
like to be called throughout the process.
5. How the data has been gathered, managed and evaluated up to this
point.
6. Set the grounds rules – give individuals the chance to set others.
7. Explain that many things have come out of the various aspects of the
process, many of which can be put into the four/five main categories that
we are going to focus on (15 mins to here).
Issue 1 to be discussed:
o IT issues – 15 mins
Issue 2 to be discussed:
o Email – 15 mins
Issue 3 to be discussed:
o Communication (with managers & staff) – 15 mins
Issue 4 to be discussed:
o Don’t feel listened to. – 15 mins
Issue 5 to be discussed
o Don’t know what help is available
Issue 6 to be discussed
o Feel separate from [Name of main organisational hub]
Issue 7 to be discussed
o Pay slips / intranet
Interventions brought up in logs and interviews (Just in Case):
IT
o Have IT champions/forum where issues can be resolved.
Email
o Have an organisation-wide drive from management down to use
email as last line of communication.
o Use email only as a method of backing up what has been said in
verbal communications – saves time.
Communication
o News letter
o Minutes/agenda at all team meetings.
Don’t Feel Listened to
o ‘Suggestion box’/online equivalent
Don’t know what help is available.
o Make things available more readily
Feel separate from [Name of main organisational hub]
o Stop ‘cakes in the kitchen’ emails
Pay slips
o Offer choice of online or hard-copy (hard copy with reason)