Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Available for Stress’, led to just one action plan designed, although two were implemented by the senior
management team (Table 29, No. 3). As suggested, Human Resources were tasked to share the help that is
actually available, as well as detailing information as to how this help could be accessed. The second action point
(as detailed by senior management alone), was to task an individual in each of the towns that the Service works
with the role of ‘wellbeing representative’. The role of this individual is to share information as to how wellbeing
can be maintained or improved where necessary, as well as providing a confidant outside of the senior
management and/or human resources that individuals could turn to.
The fifth set of action plans proposed was directed toward the feeling of isolation for employees based in the
Services’ satellite sites (Table 29, No. 1). The first of these plans would be to have more proportional
representation by senior management in these removed sites, as well as having attainable invitations to corporate
functions. Along these lines, the action points enforced included consistently increased management presence in
the satellite sites, with these managers also making themselves increasingly available for enhanced bottom-up and
top-down staff communication. Also, some staff and corporate functions will be held in the town within which the
satellite sites are located.
Two further points, identified as daily stressors for individuals throughout the Service although in particular to
those in the satellite sites, as discussed with senior management in meetings were also acted upon despite initial
criticism. There were clear and present problems with accessing the organisational intranet, needed for many
corporate and personal functions such as accessing payslips. Prior to the action plans being presented to senior
management access to these systems was restricted to employees unless they were within the workplace, an issue
for those who are customer-focussed rather than computer-based. Following action plan implementation